Alicia Eggins
Bunkie,LA
Summary
Proven leader with a track record of enhancing customer satisfaction at Pilot Travel Centers, adept in team collaboration and problem-solving. Skilled in software, excels in creating efficient, welcoming environments. Boosted sales through exceptional service and meticulous attention to detail, without exceeding a 55-word limit.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Holiday Inn Hotel Sandton
03.2018 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Store Manager
Dollar General Distribution Center
03.2018 - 01.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Service Deli Manager
Pilot Travel Centers
04.2015 - 03.2018
- Managed inventory levels for optimal freshness and product availability, reducing waste and spoilage.
- Improved customer satisfaction by providing exceptional service and maintaining a clean, well-stocked deli area.
- Monitored employee performance closely to identify areas for improvement or recognition of outstanding achievements in customer service or productivity goals.
- Conducted regular safety inspections of equipment and workspaces, maintaining compliance with health department regulations.
- Created visually appealing displays that showcased featured items, resulting in increased sales of specialty products.
Deli Associate
Pilot Travel Centers
02.2014 - 04.2015
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
- Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Cashier
Walmart
10.2009 - 02.2014
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Head Cook
Bunkie General Hospital
03.2005 - 03.2009
- Placed orders to restock items before supplies ran out.
- Maintained high standards of cleanliness and sanitation in the kitchen, meeting or exceeding health department requirements.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
Education
Bunkie High School
Bunkie, LA2009
Associate Of Arts And Sciences -
Shreveport Job Courps
Shreveport 08.2006
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Problem-solving skills
- Team collaboration
- Scheduling
- Verbal and written communication
- Scheduling appointments
- Guest relations
- Skilled in software
Certification
Serve safe certified
Timeline
Front Desk Receptionist
Holiday Inn Hotel Sandton
03.2018 - Current
Store Manager
Dollar General Distribution Center
03.2018 - 01.2023
Service Deli Manager
Pilot Travel Centers
04.2015 - 03.2018
Deli Associate
Pilot Travel Centers
02.2014 - 04.2015
Cashier
Walmart
10.2009 - 02.2014
Head Cook
Bunkie General Hospital
03.2005 - 03.2009
Bunkie High School
Associate Of Arts And Sciences -
Shreveport Job Courps
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