Summary
Work History
Education
Skills
Accomplishments
Timeline
Generic
Alicia Francis

Alicia Francis

Houma

Summary

Proven Security Officer with extensive experience at Terrebonne General Health System, adept in crisis management and superior customer service. Skilled in CCTV surveillance and conflict de-escalation, I significantly enhanced facility safety through diligent patrols and strategic risk assessments. Trained new staff, ensuring high security standards and fostering a secure, welcoming environment for all.

Work History

Security Officer

Terrebonne General Health System
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Reported suspicious activities and persons to law enforcement.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
  • Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
  • Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.

Education

Bachelor In Criminal Justice - Crime Scene Investigation/ Forensic Psychology

Southern New Hampshire University
New Hampshire

High School Diploma - Basic Academics

South Terrebonne High School
Burg
05.2004

Skills

  • Report writing
  • Incident reporting
  • Security guard license
  • General security
  • CCTV surveillance
  • Detail-oriented
  • Superior customer service
  • Physical fitness
  • Emergency response
  • Patrol operations
  • Complex Problem-solving
  • Relationship building and management
  • Conflict de-escalation
  • FLUENT IN LANGUAGE
  • Visitor tracking
  • Security equipment operation
  • Crisis management
  • Dispatch
  • Investigation documentation
  • Weapons training
  • Report generation
  • Crisis intervention training
  • Workplace violence prevention
  • Defensive tactics training
  • Alarm monitoring
  • High level of integrity
  • Screening wands
  • Fire safety training
  • Interior and exterior patrol
  • Patrolling
  • Reliability

Accomplishments

I a single mother working a full time job and taking care of my children without outside help. I’m setting the best example that I can as a mother and female for my son and my daughter. I try so hard, because I want my children to surpass me.

Timeline

Security Officer

Terrebonne General Health System

Bachelor In Criminal Justice - Crime Scene Investigation/ Forensic Psychology

Southern New Hampshire University

High School Diploma - Basic Academics

South Terrebonne High School
Alicia Francis