Alicia Leger

General Manager/bartender

Marys Lounge

03.2010 - 07.2025

Served high customer volumes during special events, nights, and weekends.
Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Contributed to a positive work environment through effective teamwork and communication with colleagues.
Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Kept bar presentable and well-stocked to meet customer needs.
Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Followed alcohol awareness procedures for preventing excessive guest intoxication.
Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Adhered to state laws regarding alcoholic beverage services and customer regulations.
Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Obtained cash bank and stocked service bar to prepare for operation.
Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
Improved team morale and efficiency, leading by example and offering support during peak hours.
Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
Implemented sustainable practices, reducing waste by introducing reusable straws and biodegradable napkins.
Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
Enhanced customer experience with engaging conversations and personalized drink recommendations.
Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
Contributed to event success, planning beverage menus and efficiently serving large groups.
Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
Boosted beverage sales, designing and promoting range of signature cocktails.
Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Verified drinking age requirements of customers by carefully reviewing photo identification.
Maintained impeccably clean, attractive and well-stocked bar area.
Kept bar stocked with liquors, juices and garnishes for drinks.
Upheld strict regulations for safe alcohol service and food safety.
Assisted with inventorying beverage stock and bar supplies.
Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Prepared custom drink orders by accurately measuring and mixing house ingredients.
Mixed unique and interesting cocktails for customers, including bar specials.
Tracked bar stock levels and promptly replenished low materials to prevent shortages.
Prepared garnishes by evenly slicing and pitting fruits.
Helped management plan and serve bar menu exceeding customer expectations.
Created attractive bar displays by strategically arranging bottles and glasses.
Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
Developed creative bar menus and drink recipes by researching emerging industry trends.
Completed requisitions to maintain required stock par levels.
Built relationships with vendors to manage orders and negotiate costs.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Developed and implemented strategies to increase sales and profitability.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Formulated policies and procedures to streamline operations.
Implemented operational strategies and effectively built customer and employee loyalty.
Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Managed budget implementations, employee evaluations, and contract details.
Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
Championed continuous improvement initiatives that enhanced operational performance across all departments.
Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
Enhanced team collaboration and communication by introducing new project management tool, leading to more efficient project completions.
Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
Reduced time to market for new products by optimizing development processes and enhancing cross-functional team collaboration.
Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
Improved operational efficiency by streamlining workflow processes and adopting cutting-edge technology.
Cultivated strategic partnerships with industry leaders, enhancing brand credibility and access to new customer segments.
Spearheaded development of new market strategy, significantly enhancing brand recognition and customer base with innovative advertising campaigns.
Accelerated digital transformation by overseeing adoption of cloud-based solutions, improving data accessibility and security.
Pioneered corporate social responsibility program, building community engagement and enhancing brand reputation.
Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
Optimized supply chain logistics, ensuring timely delivery of products and significantly reducing transportation costs.
Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
Implemented sustainability initiative, reducing energy consumption and waste, and promoting eco-friendly practices.
Expanded business operations into international markets, navigating regulatory environments and cultural differences for successful entry.
Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Assisted in recruiting, hiring and training of team members.
Trained and guided team members to maintain high productivity and performance metrics.
Interacted well with customers to build connections and nurture relationships.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Managed purchasing, sales, marketing and customer account operations efficiently.
Implemented business strategies, increasing revenue, and effectively targeting new markets.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Reported issues to higher management with great detail.
Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Reduced operational risks while organizing data to forecast performance trends.
Supervised creation of exciting merchandise displays to catch attention of store customers.
Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Summary

Overview

Work History

General Manager/bartender

Server/Trainer/Bartender

Education

High School

Cosmetology - Hair And Skin

1 & 2 - Fixing, Operating Systems

Skills

Timeline

General Manager/bartender

Server/Trainer/Bartender

Cosmetology - Hair And Skin

1 & 2 - Fixing, Operating Systems

High School

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