Alicia Mikolajczyk

Answered constant flor of customer calls assistanting customers with a variety of issues such as account status payments, enrollments, and technical based inquiries.

Promoted available products and service to customers during service, account management, and order calls. Upsold products during each interaction.

Investigated and resolved customer inquiries promptly by identifying friends and independently researching resolutions.

Folllwed up with customer about unresolved issues to maintain high standard of customer service and increase customer loyalty.

Helped large volume of customers every day with a positive attitude and focuse on customer satisfaction; handled a variety of customer service request such as billing inquiries, service activations, technical issues.

Developed and maintained a comprehensive knowledge of company products and services in order to effectively address customer inquiries and provide accurate information.

Assisted customer in identifying issues and explained Solutions to restore device service and functionality; translated complex technical issues into digestible language for non-technical users.