Alivia Hallaran
Customer Service Team Lead experienced in phone etiquette, organizational skills, and team collaboration. Trained employees and managed customer interactions effectively while fostering strong community relationships. Committed to delivering exceptional customer experiences to drive loyalty and satisfaction.
Work History
Customer Service Team Lead
5 Years 10 MonthsAt Agforce transport services Assisted dispatchers by promptly answering incoming calls and directing them to appropriate departments or brokers. I would also help accounting in our department in the past by upload COI and NOA into the system. When we were learning new programs i would help train employees to understand the system better.. Tracked and traced loads for dispatchers, providing assistance with required lanes. Would help keep track of PODs once load was successfully delivered. Received invoices from carriers within net30 terms, supporting accounting processes.
Led customer service team to enhance resolution efficiency and improve overall customer satisfaction.
Implemented new communication protocols to reduce response times and ensure consistent messaging.
Customer Service Representative
1 Year- Greeted each customer as they came through the main doors.
- helped customer find merchandise through zebra or kiosk
- helped in store payment of credit cards
- helped assist customers applying to Kohl's credit card and credit card sales
- assist with showcasing jewelry and merchandise on floor displays
- amazon returns
- answering phones with any helpful information regarding the kohls store.
Education
High School Diploma
Skills
Accomplishments
I was employee of the month at Kohls.
Timeline
Customer Service Team Lead
Customer Service Representative
PEARL RIVER HIGH SCHOOL
EMPLOYEE OF THE MONTH
Achieved getting recognized as employee of the month for lead in credit card sales and helping customers with whatever they had questions for.