I am currently a sophomore at the University of Louisiana at Lafayette where I plan to continue my studies after my bachelor's to become a Occupational Therapist. I began college at JMU where I played collegiate softball but soon transferred to ULL and restarted in January 2024. Currently, I hold a chair position in my sorority as an Intramural Chair and plan to continue to hold a position and join my clubs to better develop my leadership and communication skills.
Overview
3
3
years of professional experience
Work History
Patient Services Rep
Cardiovascular Institute of the South
02.2023 - Current
Greeted and registered patients in a fast-paced cardiovascular clinic, ensuring a welcoming and professional environment.
Scheduled patient appointments, follow-ups, and diagnostic testing, managing physician schedules.
Worked with collecting patients insurances and correctly inserting them into patients charts and flowing them through precert.
Answered multi-line phone systems, prioritized calls, and directed inquiries to appropriate clinical and administrative staff.
Maintained patient confidentiality by adhering to HIPAA regulations in all communications and documentation.
Assisted in administrative tasks such as faxing, copying, mail distribution, and inventory management of front office supplies.
Demonstrated strong teamwork by assisting nurses, medical assistants, and physicians during periods of high patient volume.
Contributed to high patient satisfaction scores by providing attentive, compassionate service to patients and families.
Office Assistant
Bayou Business Services
01.2023 - 08.2023
Utilize effective technology skills to manage accounting software, spreadsheets, and digital filing systems.
Perform basic accounting tasks including invoicing, data entry, and account reconciliations with high accuracy.
POS
Da Swamp Trampoline Park
08.2022 - 04.2023
Collaborated effectively with colleagues as part of a team to ensure smooth daily operations and successful event execution.
Hosted and decorated events, managing setup, customer engagement, and event flow to create good experiences for guests.
Developed strong communication skills by interacting daily with customers to address needs, answer questions, and resolve issues.
Operated point-of-sale (POS) systems efficiently, processing transactions and balancing cash drawers at the end of shifts.
Served as a party host, leading activities, ensuring guest satisfaction, and maintaining a fun and safe environment during private and public events.
Team Member
Chick Fil A
09.2023 - 02.2023
Developed and demonstrated effective communication skills through daily customer interactions.
Cross-trained and gained hands-on experience at multiple Chick-fil-A stations, including front counter, dining room, and kitchen operations.
Supported team success by working collaboratively across departments and adapting quickly to shifting priorities and peak business periods.
Education
High School Diploma -
Terrebonne High School
Houma, LA
05.2023
Kinesiology
University of Louisiana at Lafayette
06.2025
Health Management
John Melvin University
12.2023
Skills
Superior Work Ethics
Patient registration
Appointment scheduling
Patient confidentiality
Healthcare
HIPAA compliance
Customer service
Medical terminology
Friendly and outgoing
Multitasking and organization
Team collaboration
Patient check-in
Awards
Honor Roll Student, Homecoming Queen, MVP Award during High School Softball, Currently a member of Tri Delta (Phi Nu Chapter at ULL), Intramural Chair for Tri Delta, Dean’s list
VIRTUAL CARE CENTER SUPPORT SPECIALIST at Cardiovascular Institute of The SouthVIRTUAL CARE CENTER SUPPORT SPECIALIST at Cardiovascular Institute of The South