ALLISON A. SMITH
Baton Rouge
Summary
Claims professional with 20 years of customer service and conflict resolution experience, hands-on construction and cost estimating expertise, an Associate's Degree in Insurance and currently pursuing a Bachelor's Degree in Risk Management, combined with an active Adjuster's License. My background provides a strong foundation in the key skills needed for a claims position. I bring technical knowledge from my insurance education, practical experience from construction and estimating, refined people skills from 20 years in customer service, and knowledge of medical terminology, diagnosis, and procedures. Although new to claims adjusting specifically, I've been handling many of the core aspects of this position throughout my career. I am ready to apply my unique skill set to resolve claims effectively and efficiently.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Virtual Assistant / Owner
Ayce Virtual
02.2018 - 01.2025
- Communicated and proactively engaged with clients to assess their needs and gain insights into their requirements, ensuring high-quality results that consistently exceeded expectations
- Managed document creation, editing, and proofreading, along with organizing filing systems, database creation and maintenance, and implementation of streamlined processes based on the client's needs
Claims Advocate
RIB - Restoration Insurance Billing
03.2020 - 11.2023
- Consistently closed out water mitigation claim invoices with a margin exceeding the required 15%
- Reviewed insurance contracts, trade invoices, estimates, and photographs to ensure precise billing accuracy
- Diligently documented all claim activities in compliance with established protocols
Office Manager
Grabince, LLC
04.2012 - 09.2018
- Improved overall operational efficiency by eliminating rebuilds and material waste, resulting in a 25% increase in build efficiency and a 15% improvement in measurement accuracy
- Generated invoices and estimates to ensure timely payments
- Developed and maintained systems for tracking job progress, construction stages, measurement dates, cabinet options, and project plans
- Enhanced customer service ratings through proactive communication and accurate job estimates
- Coordinated scheduling for measurements, builds, installations, and punch-outs / QC inspections
Vet Technician
Old Hammond Veterinary Hospital
01.2007 - 06.2009
- Ran lab work, administered medications, managed inventory, monitored drug logs, and ordered supplies
- Prepared animals for exams and surgery as well as caring for those hospitalized
Technician / Helper
Mitch's Auto Garage
01.1995 - 12.2008
- Assessed damage, and occasional light bodywork, assisted with engine & transmission rebuilds, ordered parts, and performed regular maintenance to vehicles and tractors
- Rewired tractors, restored old tractors, performed light body work and refinishing/touch ups to paint
Education
BS - Risk Management
Eastern Kentucky
01.2028
AS - Insurance Professional
Indiana State University
01.2022
Medical Billing & Coding -
Remington College
01.2010
Skills
- Management Skills
- Digital Marketing
- Negotiation
- Critical Thinking
- Communication Skills
- Policy interpretation
- Customer service
- Problem-solving
- Multitasking and organization
- Conflict resolution
- Regulatory compliance
- Medical coding
- Medical terminology specialist
- Adaptability and flexibility
Certification
- Adjuster's License, Louisiana, #1130221
- State Farm Auto, Property, & Estimatics
- LCPIC Plans
- IICRC
- Risk Management
- Xactimate
Timeline
Claims Advocate
RIB - Restoration Insurance Billing
03.2020 - 11.2023
Virtual Assistant / Owner
Ayce Virtual
02.2018 - 01.2025
Office Manager
Grabince, LLC
04.2012 - 09.2018
Vet Technician
Old Hammond Veterinary Hospital
01.2007 - 06.2009
Technician / Helper
Mitch's Auto Garage
01.1995 - 12.2008
BS - Risk Management
Eastern Kentucky
AS - Insurance Professional
Indiana State University
Medical Billing & Coding -
Remington College
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