Allison Coutee
Independence
Summary
Responsible professional skilled in ingredient preparation, batch cooking and plating. Brings stamina for lifting heavy items and standing for long periods of time. Knowledgeable and precise individual committed to maintaining clean, orderly kitchen and delivering high-quality, delicious food.
Overview
16
16
years of professional experience
Work History
Lead Line Cook
Celina Babin industries
Loranger
10.2016 - Current
- Collaborated with chefs on menu changes and special dishes for customers.
- Planned, prepared and cooked meals according to restaurant specifications.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor. I always make sure to run each of my shifts with positive attitude, and a high emphasis on quality. Work shouldn't be miserable you should to a certain extent enjoy you're job and what you're doing customers satisfaction is my top priority! I treat everyone as I would wanted to be treated.
- Assessed employee performance regularly providing feedback when necessary.
- Maintained cleanliness in the kitchen area by adhering to health and safety regulations.
- Ordered food supplies as needed to maintain sufficient stock levels.
- Coordinated with wait staff regarding meal delivery schedules.
- Troubleshot any kitchen equipment issues or malfunctions quickly and efficiently.
- Trained new cooks on recipes, preparation methods, safety procedures and sanitation guidelines.
- Supervised the inventory of food items to ensure adequate supplies for daily operations.
- Managed a team of kitchen staff including assigning tasks and monitoring performance.
- Conducted regular meetings with kitchen staff to assess progress, identify areas needing improvement and discuss upcoming events or promotions.
- Monitored cooking temperatures and ensured that dishes were presented properly.
- Assisted in developing cost-effective strategies to reduce waste while ensuring quality control.
- Improved employee performance by providing constructive suggestions and encouragement.
Bakery/Senior Deli Clerk
Loranger Supermarket
Loranger
06.2015 - 10.2016
- Created attractive displays that increased sales of deli items.
- Adhered to all food safety regulations while handling, preparing, and storing food items.
- Trained new employees on deli department procedures and policies.
- Ensured the accuracy of prices charged for items sold at the deli counter.
- Assisted in inventory management tasks such as counting stock levels and keeping records up-to-date.
- Maintained cleanliness of deli area, including wiping down counters and sanitizing surfaces after each use.
- Monitored product quality throughout shift to ensure freshness standards were met.
- Provided excellent customer service by answering questions about products and offering helpful suggestions.
- Performed daily maintenance tasks such as cleaning equipment and checking temperatures of refrigeration units.
- Promoted store specials through verbal communication with customers.
- Worked collaboratively with coworkers to meet business goals.
- Checked expiration dates on products to ensure quality assurance.
- Prepared special orders requested by customers according to their specifications.
- Assisted other departments when needed or requested by management team.
- Sliced meats and cheeses and weighed deli items for customers.
Manager
Goodwill Industry
Hammond
04.2010 - 11.2015
- Ensured compliance with industry regulations and company policies.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Conducted performance reviews for team members.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Provided leadership during times of organizational change or crisis situations.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Cashier Team Lead
Amite truck stop
Amite
04.2009 - 06.2011
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Analyzed sales data reports to identify trends in customer buying habits.
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
- Monitored cashier performance, providing feedback as needed.
- Performed daily opening and closing procedures for the register area.
- Trained new cashiers on proper use of registers and store policies.
- Participated in weekly meetings to discuss upcoming promotions, initiatives, and strategies.
- Conducted inventory audits to ensure accuracy of product levels in the register area.
- Assisted customers with locating items within the store when requested.
- Coordinated with other departments when additional support was needed during peak hours.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
Education
High School Diploma -
Jewel Sumner Highschool
Kentwood, LA05-2008
Skills
- Menu development
- Food preparation
- Kitchen management
- Inventory control
- Quality control
- Health regulations
- Customer service
- Team leadership
- Employee training
- Conflict resolution
- Time management
- Communication skills
- Problem solving
- Workstation organization
- Food safety monitoring
- Grilling techniques
- Spoilage prevention
- Safe food handling
- Plates presentation
- Food assembly
- Kitchen organization
- Allergen awareness
- Sanitation practices
- Food safety knowledge
- Professional attitude
- Order accuracy
- Prep work
- Reliable and trustworthy
References
References available upon request.
Timeline
Lead Line Cook
Celina Babin industries
10.2016 - Current
Bakery/Senior Deli Clerk
Loranger Supermarket
06.2015 - 10.2016
Manager
Goodwill Industry
04.2010 - 11.2015
Cashier Team Lead
Amite truck stop
04.2009 - 06.2011
High School Diploma -
Jewel Sumner Highschool