Allison Joiner
Hospitality Management
New Orleans
Summary
Customer-focused Hospitality & Event Manager with 10 years of fine dining experience and strong knowledge and interest in food and beverages. Establishes rapport with guests by providing exceptional hospitality to meet highest standards. Assesses and adapts to current practices to complete tasks faster and more efficiently and motivates teams to sustain exceptional levels of performance.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
Work History
Restaurant Manager
Four Seasons Hotel And Residences
12.2021 - 12.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Designed all menus and edited in correlation to Chef's seasonal changes.
- Maintaining all reservations including Special Events, Private Dining, and Restaurant Buyouts.
- Met, greeted, and encouraged feedback from guests and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Increased restaurant revenue by optimizing table turnover rates through reservations system.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
Maitre D'
Commander’s Palace
02.2015 - 10.2021
- Spoke clearly and persuasively in positive or negative situations and responded well to questions.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Greeted guests, escorted to dining tables and provided menu and information about restaurant to encourage seamless flow of service.
- Planned and executed guest parties by organizing menus, spaces and special requests.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
- Documented reservations and communicated changes to guests.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
- Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.
Artist Liaison & Green Room Manager
Winter Circle Productions
08.2010 - 12.2017
- Secured contracts with national production companies.
- Responsible for coordinating staff, purchasing, and setting items requested in artist rider contract.
- Create and execute plan to welcome and care for artists.
- Anticipate performance needs of artists.
- Collaborate with Hospitality, Stage, and Operations team members to create supportive and enriching environment for artists.
Education
Master of Arts - Opera Performance
Loyola University New Orleans
New Orleans, LA 08.2016 - 05.2019
Skills
Reservation coordination
Hospitality service expertise
Group reservations management
Guest seating arrangements
Interactive communication skills
Impression management
Menu development
Schedule coordination
Inventory control and record keeping
Shift management
Point of sale (POS) system operation
Food service background
Customer loyalty
Timeline
Restaurant Manager
Four Seasons Hotel And Residences
12.2021 - 12.2024
Master of Arts - Opera Performance
Loyola University New Orleans
08.2016 - 05.2019
Maitre D'
Commander’s Palace
02.2015 - 10.2021
Artist Liaison & Green Room Manager
Winter Circle Productions
08.2010 - 12.2017
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