Allison Joseph
Lafayette
Summary
Dedicated and compassionate healthcare professional with hands-on training in clinical settings. Currently completing an LPN program with strong skills in patient care, medication administration, and communication. Background in customer service and insurance coordination. CPR/BLS certified and prepared to take the NCLEX-PN. Patient-oriented nursing professional with several years of hands-on experience in delivering quality direct and indirect patient care to individuals in settings. Skillfully completes tasks and fosters relationships with patients, caregivers and coworkers to drive patient care goals and advance nursing philosophies.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
AT&T Call Center
Lafayette
04.2020 - Current
- Handled high-volume customer calls and resolved complex service issues
- Applied strong communication and multitasking skills under pressure
- Promoted products and services, emphasizing customer satisfaction
Financial Intake Specialist
LHC Group
Lafayette
01.2018 - 04.2020
- Verified insurance eligibility and coordinated patient intake for home health and hospice services
- Communicated benefits and authorization details to internal healthcare teams
- Managed payer negotiations and served as liaison between branches and insurance providers
Store Manager, District Operations Manager
Sprint
Lafayette
10.2015 - 11.2018
- Oversaw district retail operations and trained staff
- Monitored sales goals and ensured store compliance with standards
Medical Assistant
Dr. Lebean
Lafayette
05.2017 - 06.2018
- Recorded patient histories and vital signs accurately.
- Managed patient scheduling and follow-up appointments efficiently.
- Educated patients on treatment plans and medication usage.
- Processed insurance claims and managed billing inquiries effectively.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
Education
Licensed Practical Nursing - Technical Diploma
Delta College
Lafayette, LA09.2025
Medical Assistant -
Unitech Training Academy
Lafayette, LA03.2017
High School Diploma -
Northside Senior High
Lafayette, LA05.2012
Skills
- Vital signs
- Injections
- Wound care
- Documentation
- Med-surg
- Pharmacology
- Infection control
- Communication
- Empathy
- Professionalism
- Microsoft Office
- EHR familiarity
- Insurance verification
- Intake coordination
- Teamwork
- Problem Solving
- Patient care
- Medical billing
- Clinical documentation
- Effective communication
- Customer service
- Critical thinking
Certification
CPR/BLS Certified, American Heart Association, 2025
Timeline
Customer Service Representative
AT&T Call Center
04.2020 - Current
Financial Intake Specialist
LHC Group
01.2018 - 04.2020
Medical Assistant
Dr. Lebean
05.2017 - 06.2018
Store Manager, District Operations Manager
Sprint
10.2015 - 11.2018
Licensed Practical Nursing - Technical Diploma
Delta College
Medical Assistant -
Unitech Training Academy
High School Diploma -
Northside Senior High
Similar Profiles
SHERI WELLSSHERI WELLS
Sr. Manager, Systems Administration & Operations at AT&T Call CenterSr. Manager, Systems Administration & Operations at AT&T Call Center
Ranika DoveRanika Dove
Customer Service Representative at AT&T Call CenterCustomer Service Representative at AT&T Call Center
Alecia CampbellAlecia Campbell
Customer Service Representative at AT&T Call CenterCustomer Service Representative at AT&T Call Center
Dez SannDez Sann
Regional Manager at ATP Franchising & EntertainmentRegional Manager at ATP Franchising & Entertainment
Ryan SmithRyan Smith
Floor Manager at Northside TavernFloor Manager at Northside Tavern