ALLISON RICARD
Amite
Summary
Motivated professional experienced in customer service and multitasking. Delivered positive customer experiences through strong work ethic, adaptability, and effective time management. Contributed to team success by mastering new skills independently and fostering exceptional interpersonal relationships.
Overview
8
8
years of professional experience
Work History
911 Dispatcher
Tangipahoa Parish Sheriff's Office
Amite, Louisiana
06.2024 - 05.2026
- Managed emergency calls and assessed situations for appropriate response.
- Coordinated with law enforcement and emergency services for timely dispatch.
- Operated radio systems to communicate effectively with first responders.
- Provided calm support to distressed callers during emergencies.
- Monitored multiple communication channels for urgent updates or alerts.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Used radio, telephone and computer system to update first responders with new information.
- Utilized multi-line telephone system to answer inquiries from the public regarding emergencies, non-emergencies, police services.
Bank Teller
Woodforest Bank
Amite, LA
05.2021 - 06.2024
- Processed customer transactions efficiently and accurately.
- Provided excellent customer service and resolved inquiries promptly.
- Maintained cash drawer balance through regular reconciliation.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Handled complex transactions, ensuring compliance with bank policies.
- Assisted customers with account openings and maintenance procedures.
- Promoted bank products and services to enhance customer experience.
- Trained new tellers on bank procedures and customer service techniques.
Beauty Advisor
Dillard's
Amite, LA
03.2018 - 04.2021
- Provided personalized beauty consultations to enhance customer shopping experience.
- Demonstrated makeup application techniques to customers seeking guidance.
- Managed product displays to ensure an appealing and organized presentation.
- Assisted customers in selecting appropriate skincare products for their needs.
- Educated clients on beauty trends and new product launches effectively.
- Collaborated with team members to create engaging promotional events in-store.
- Educated customers about the proper use of cosmetics, fragrances and other beauty items.
- Drove and exceeded sales goals by providing personalized beauty experience based on customer needs.
Education
High School - undefined
Amite High School
Amite, LA05.2015
Skills
- Emergency dispatch procedures
- Crisis management
- Call assessment
- Call control techniques
- Multi-channel monitoring
- Computer-aided dispatch
- Radio communication
- Emergency response
- Situation assessment
- Data entry proficiency
- Problem solving
- Critical thinking
- Time management
- Team collaboration
- Computer skills
- Active listening
Timeline
911 Dispatcher
Tangipahoa Parish Sheriff's Office
06.2024 - 05.2026
Bank Teller
Woodforest Bank
05.2021 - 06.2024
Beauty Advisor
Dillard's
03.2018 - 04.2021
High School - undefined
Amite High School