Allison Wright
Lafayette
Summary
Compassionate and dependable healthcare administrative professional with experience in care coordination, office management, vocational therapy, milieu management, and direct care. Seeking an administrative care coordination, milieu management, or direct care role in a rehabilitation or recovery facility. Expertise in fostering interpersonal relationships and team development within structured environments, complemented by strong communication skills. Demonstrates exceptional multitasking abilities while effectively managing and supporting organizational goals. Holds certifications in leadership, Basic Life Support, and Non-Violent Crisis Intervention, underscoring a commitment to excellence in healthcare administration.
Overview
7
7
years of professional experience
Work History
Discharge Coordinator
Louisiana Adult & Teen Challenge– West Monroe Campus
09.2025 - 10.2025
- Evaluate client needs, set short- and long-term goals for housing, recovery, employment, and spiritual growth
- Collaborated with multidisciplinary teams to develop individualized discharge plans tailored to patient needs.
- Streamlined documentation procedures using electronic health records to enhance accuracy and compliance.
- Educated patients and families on post-discharge care instructions, fostering understanding and improving outcomes.
- Advocated for patient needs during discharge meetings, ensuring comprehensive care continuity beyond hospital stay.
- Arranged placement of patients in facilities appropriate for level of care requirements.
- Community outreach to connect clients to sober living, treatment programs, support groups, jobs, and community resources.
- Record insights of bi-monthly meetings, communicate with staff/counselors, and follow up on client adjustment and progress
Office Administrator
Louisiana Adult & Teen Challenge– West Monroe Campus
02.2025 - 09.2025
- Manage daily office functions including scheduling, communication, and recordkeeping
- Support leadership team with administrative tasks and program coordination
- Created more efficient procedures which reduced time waste
- Facilitated campus level leadership program and trained interns for direct care and to operate within facility processes in excellence.
- Coordinated office operations and procedures to enhance organizational efficiency.
- Implemented office supply inventory management system to reduce costs and prevent shortages.
- Supported event planning efforts by organizing logistics for campus activities and meetings.
- Trained intern staff on office protocols and software applications to foster team development.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Reconciled account files and produced monthly reports.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Thrift Store Manager
Louisiana Adult & Teen Challenge– Charenton Campus
05.2024 - 02.2025
- Oversaw daily operations, ensuring efficient store management and customer satisfaction.
- Managed inventory, volunteer coordination, and financial transactions
- Led team development and ensured store met ministry goals and community standards
- Managed and trained interns to store procedures and conducted regular performance reviews
- Trained and mentored staff on best practices for inventory management and sales techniques.
- Created efficient systems for donation processing and customer service as well as social media presence and advertisement. Increased followers by over 25%; increased sales by 15-24% quarterly by enhanced marketing and community engagement.
- Implemented effective merchandising strategies to enhance product visibility and sales performance.
- Oversaw pricing strategy to balance revenue generation with affordable offerings for the community.
- Established a positive workplace culture that fostered teamwork, open communication, and continuous learning opportunities for all employees.
- Developed strong relationships with local organizations for successful donation drives and charity partnerships.
- Enhanced store appearance by maintaining a clean, organized space that appealed to customers and encouraged browsing.
- Trained new employees on store policies and procedures to ensure consistent performance across the team.
- Monitored sales trends and adjusted merchandise displays accordingly to maximize product visibility and drive sales growth.
- Completed point of sale opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products.
- Conducted regular audits of product displays for compliance with visual merchandising strategies.
- Utilized data analytics tools to assess consumer behavior and adjust product assortments accordingly.
- Developed effective in-store signage to enhance customer engagement and drive sales initiatives.
- Updated pricing and signage to complete product displays and educate customers.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
Central Support Operations Coordinator
Naviehealth, Remote
01.2021 - 05.2021
- Process insurance paperwork to secure approval for extended rehabilitation stays and ongoing care
- Fax, track, and manage client records between facilities and insurance companies
- Monitor claim status, update records, and ensure smooth coordination for client care continuity
- Facilitated communication between departments, ensuring alignment on project goals and deadlines
Patient Care Technician – Emergency Department
Cumberland Medical Center
09.2020 - 01.2021
- Provided hands-on care including vital signs, phlebotomy, mobility assistance, and specimen collection
- Maintained patient safety and accurate records under RN supervision
- Utilized Meditech and Mobilab for patient documentation
- Monitored and recorded patient vital signs and medical histories in fast-paced emergency environment.
- Assisted nursing staff in providing immediate care and support to patients in critical condition.
- Operated medical equipment, including ECG machines and oxygen delivery systems, ensuring proper functionality.
- Maintained cleanliness and organization of patient care areas to promote safety and efficiency during operations.
- Utilized advanced technical skills to operate specialized equipment such as EKG machines, glucose monitors, and oxygen therapy devices.
- Provided emotional support to patients and families during challenging situations, fostering trust and positive relationships.
- Facilitated rapid response to critical events in the Emergency Department by remaining alert, prepared, and engaged throughout each shift.
- Demonstrated adaptability under pressure while working in a high-stress environment with unpredictable situations arising throughout each shift.
Interim On-Site Manager
CoLinx, LLC
03.2019 - 08.2020
- Oversaw daily operations to ensure efficient workflow and resource allocation.
- Trained and mentored staff on operational procedures and best practices.
- Implemented process improvements that enhanced team productivity and service delivery.
- Coordinated maintenance schedules for equipment, minimizing downtime and disruptions.
- Monitored inventory levels, ensuring adequate supplies for ongoing operations.
- Led team meetings to communicate goals, address challenges, and foster collaboration.
- Conducted post-project evaluations to identify areas for improvement and implemented changes as needed for future projects.
Education
Certificate - Non-Violent Crisis Intervention Training
Crisis Prevention Institute
Louisiana05-2025
Certificate - Basic Life Support
American Heart Association
Louisiana05-2025
Certificate - Phlebotomy
Roane State Community College
Crossville, TN01.2019
Certificate of Technical Studies - Registered Dental Assisting
Tennessee Professional Training Institute
Murfreesboro, TN01.2018
Skills
- Office management
- Care coordination
- Milieu management
- Discharge planning
- Interdisciplinary collaboration
- Patient advocate
- Coordination and Scheduling
- Community engagement and outreach
- Social media marketing
- Data analysis
Timeline
Discharge Coordinator
Louisiana Adult & Teen Challenge– West Monroe Campus
09.2025 - 10.2025
Office Administrator
Louisiana Adult & Teen Challenge– West Monroe Campus
02.2025 - 09.2025
Thrift Store Manager
Louisiana Adult & Teen Challenge– Charenton Campus
05.2024 - 02.2025
Central Support Operations Coordinator
Naviehealth, Remote
01.2021 - 05.2021
Patient Care Technician – Emergency Department
Cumberland Medical Center
09.2020 - 01.2021
Interim On-Site Manager
CoLinx, LLC
03.2019 - 08.2020
Certificate - Non-Violent Crisis Intervention Training
Crisis Prevention Institute
Certificate - Basic Life Support
American Heart Association
Certificate - Phlebotomy
Roane State Community College
Certificate of Technical Studies - Registered Dental Assisting
Tennessee Professional Training Institute