Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
Generic

Allyssa Augurson

West Monroe

Summary

Dedicated professional in patient care with extensive experience assisting the elderly and disabled. Builds meaningful relationships while ensuring a high standard of service and support. Committed to enhancing clients' quality of life by facilitating independence in their homes. Versatile professional skilled in patient care and transaction processing, adept at managing customer needs with a focus on accuracy and efficiency. Combines attention to detail with a passion for supporting clients, ensuring safety and comfort while maintaining operational excellence.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Transaction specialist II

JPMorgan Chase
Monroe
10.2025 - Current
  • Facilitate customer payment processing by opening mail, identifying customer based on the information provided by researching across multiple software/databases, and finally prepping for imaging.
  • use multiple databases to efficiently research information to provide accurate and timely service for our customers.
  • work with team to help improve process and reach our goals.
  • maintain good work quality while also reaching production goals

Upon returning to work for Chase, I have learned a new process which has added to my skills and knowledge of our check processing system.

CNA - Certified Nursing Assistant

Serenity Care Providers
West Monroe
12.2019 - 03.2026
  • Assisted patients with daily living activities and personal hygiene tasks.
  • Companionship
  • Housekeeping and errands
  • Forming real relationships with clients
  • provide update to office with summary and notes
  • Did a contract with St. Francis during covid. Usually worked the ER
  • I provide at home care for the elderly/disabled. I enjoy being able to provide services to others and usually help them remain in their home. They all become family. Very self rewarding job.

CNA- certified nursing assistant

Glenwood Hospital
01.2025 - 07.2025
  • executed responsibilities on med surg floor
  • reported to nursing staff on patient conditions
  • Monitored vital signs and recorded patient information accurately.
  • Maintained cleanliness and safety of patient environments at all times.
  • Provided medical care for patients

Transaction Specialist II

JPMorganChase
Monroe
06.2022 - 01.2025

Data entry

  • Deposited checks accurately and efficiently, ensuring high quality and timely processing.
  • Delegated tasks to team members
  • Organized and filed documents to streamline access and retrieval for the team.
  • used multiple software such as excel, database, crest etc.
  • Processed high volumes of transactions accurately and efficiently.
  • Trained new staff on transaction procedures, enhancing team knowledge and performance.
  • Assisted in training new staff members on the proper methods for performing transactions.
  • Utilized various software programs to process checks.

In this role I became a SME for depositing, while also learning other roles such as running the deposit report, pulling deposits, EIV chat, and assisting with non-deposited recon report.

Server

Cracker Barrel
West Monroe
01.2016 - 01.2020
  • Managed food and drink orders efficiently for timely delivery.
  • Provided excellent customer service to enhance guest dining experiences.
  • maintained table cleanliness
  • Enhanced interpersonal communication skills
  • Leveled to a 4 star employee
  • I served and hosted at cracker barrel for 4 years, while working here I usually worked another part or full time job along with school. I enjoyed this job very much and they became family.

At/CNA

St. Francis Medical Center
04.2017 - 11.2017
  • Input doctors orders( this was before epic)
  • Answered call lights
  • Assisted visitors with any questions or concerns
  • Gained half the hall at night then became cna/at at the same time
  • Helped transfer/discharge patients
  • Contact dr when needed by nurses
  • Set up appointments (x-ray, follow up)
  • I was hired as an AT. My job was to file patient charts, make appointments, schedule procedures, read and chart doctor's orders. Halfway through my shift I gained 1/2 of the patients and worked the floor as a CNA while working the desk. I emptied drains, catheters, answered call lights, changed linens, gave baths etc.

CNA

Ridgecrest Community Care Center
01.2015 - 01.2016
  • Worked the rehab hall for 2 different shifts
  • Provided care with ADLS
  • Escorted patients to rehab and lunch
  • Prepared everyone for bed
  • Provided baths
  • Answered call lights
  • Provided care for up to 17 residents at a time (entire hall)
  • This was my first job ever, and also first CNA job. I was assigned the hardest hall where the facility struggled the most to keep workers. I began on the 2-10 shift then later switch to 10-6. I loved my residences. During my employment, I assisted with feeding, gave daily baths, toileted residents, helped with daily ADLs. I also worked here for a few months in 2019, but sadly my schedule could not accommodate my school schedule.

Education

Associate's degree - general studies with a major concentration in Applies Science

Louisiana Delta Community College
Monroe, LA
12-2021

high school diploma -

West Monroe High School
West Monroe, LA

Skills

  • Payment processing
  • Database research
  • Data entry
  • Software utilization
  • Customer service
  • Team collaboration
  • Time management
  • Attention to detail
  • Multitasking
  • Word processing
  • Microsoft office
  • Patient monitoring
  • Medical documentation
  • Patient hygiene assistance
  • Flexibility and adaptability
  • Critical thinking

Certification

  • CPR Certification
  • BLS Certification
  • Certified Nursing Assistant (CNA)

Awards

  • Honor Society, 01/01/21
  • CNA of the Month, 07/01/20, Awarded CNA of the month at current job for providing loyal and dependable care.
  • Leadership Program, Three people out of the entire auto department were chosen for a leadership program. This program was to help assist and build us into becoming a good leader in hopes of us moving up to a higher position in the company. (JP Morgan Chase) I was nominated but unable to attend due to major health issues and being on a medical leave.
  • Awarded the Auto Impact award for stepping up on our team when our manager was on leave. 2025

Timeline

Transaction specialist II

JPMorgan Chase
10.2025 - Current

CNA- certified nursing assistant

Glenwood Hospital
01.2025 - 07.2025

Transaction Specialist II

JPMorganChase
06.2022 - 01.2025

CNA - Certified Nursing Assistant

Serenity Care Providers
12.2019 - 03.2026

At/CNA

St. Francis Medical Center
04.2017 - 11.2017

Server

Cracker Barrel
01.2016 - 01.2020

CNA

Ridgecrest Community Care Center
01.2015 - 01.2016

Associate's degree - general studies with a major concentration in Applies Science

Louisiana Delta Community College

high school diploma -

West Monroe High School
Allyssa Augurson