Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alondra Hollingsworth

Bossier City,LA

Summary

Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed, and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.

Overview

5
5
years of professional experience

Work History

Healthcare Customer Service Representative

Teleperformance
12.2021 - Current
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
  • Track all call related information for auditing and reporting purposes
  • Respond to requests for any assistance and/or possible processing payments.
  • Investigated and resolved customer inquiries and complaints quickly.

Customer Service Representative

Carenet
03.2019 - 10.2021
  • Documented and detailed calls and complaints using call center's CRM database.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Education

Bachelor of Science - Criminal Justice

Grambling State University
Grambling, LA
03.2026

High School Diploma -

Lincoln Preparatory School
Grambling, LA
05.2018

Skills

  • Call Management
  • Account updating
  • Appointment Scheduling
  • Scheduling
  • Patient confidentiality
  • Data entry proficiency

Timeline

Healthcare Customer Service Representative

Teleperformance
12.2021 - Current

Customer Service Representative

Carenet
03.2019 - 10.2021

Bachelor of Science - Criminal Justice

Grambling State University

High School Diploma -

Lincoln Preparatory School

Similar Profiles

CREATE PROFILE
Alondra Hollingsworth