Alondra Hollingsworth
Bossier City,LA
Summary
Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed, and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Overview
5
5
years of professional experience
Work History
Healthcare Customer Service Representative
Teleperformance
12.2021 - Current
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Track all call related information for auditing and reporting purposes
- Respond to requests for any assistance and/or possible processing payments.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Service Representative
Carenet
03.2019 - 10.2021
- Documented and detailed calls and complaints using call center's CRM database.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Bachelor of Science - Criminal Justice
Grambling State University
Grambling, LA03.2026
High School Diploma -
Lincoln Preparatory School
Grambling, LA05.2018
Skills
- Call Management
- Account updating
- Appointment Scheduling
- Scheduling
- Patient confidentiality
- Data entry proficiency
Timeline
Healthcare Customer Service Representative
Teleperformance
12.2021 - Current
Customer Service Representative
Carenet
03.2019 - 10.2021
Bachelor of Science - Criminal Justice
Grambling State University
High School Diploma -
Lincoln Preparatory School
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