Alyssa Dronet
Lafayette
Summary
Professional with extensive experience in training staff on operational procedures and safety protocols within a fast-paced environment. Demonstrated ability to manage daily sales reports, ensuring accuracy and compliance with management standards. Proven track record in addressing customer inquiries and complaints effectively, contributing to a positive dining experience. Skilled in maintaining organized workspaces and conducting team meetings to enhance communication and operational efficiency.
Overview
1
1
year of professional experience
Work History
Assistant Manager
Jersey Mikes
12.2024 - Current
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Assisted in training new employees on shift operations.
- Twice a week took inventory and ordered what was expected to be used in the coming days.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Performed basic maintenance tasks such as changing light bulbs or replacing broken equipment parts as needed.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Conducted regular meetings with team members to discuss upcoming events or changes in policy and procedures.
- Analyzed sales data to identify trends and areas for improvement.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
Education
Associate of Science - Microbiology
University of Louisiana At Lafayette
Lafayette, LA05.2030
High School Diploma -
Comeaux High School
Lafayette, LA05-2023
Skills
- Employee training
- Sales analysis
- Cash management
- Customer service
- Effective communication
- Positive attitude
- Shift leadership
- POS system operation
- Sales and upselling
- Staff training and development
- Shift checklists
- Role modeling
- Client service
- Inventory counts
- OSHA regulations compliance
Education and Training
true
Timeline
Assistant Manager
Jersey Mikes
12.2024 - Current
High School Diploma -
Comeaux High School
Associate of Science - Microbiology
University of Louisiana At Lafayette