Summary
Overview
Work History
Education
Skills
Timeline
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Alyssa Reed

Rayville

Summary

Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.

Experienced with handling patient inquiries and providing support in healthcare setting. Utilizes strong communication skills and empathy to resolve issues and ensure patient satisfaction. Knowledge of healthcare protocols and procedures, contributing to efficient and effective service delivery.

Overview

10
10
years of professional experience

Work History

Certified Medical Assistant

Caring Angels Connection
10.2022 - 02.2025
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Checked patient vitals such as temperature, blood pressure, ad etc.

Healthcare Customer Service Representative

Ascension
10.2019 - 11.2022
  • Scheduled appointments for patients using the electronic health records system.
  • Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
  • Utilized hospital systems to update patient records, ensuring accuracy and completeness.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Developed strategies for improving customer experience while maintaining compliance standards.
  • Remote

Technical Support Representative

Spectrum
05.2015 - 10.2019
  • Assisted customer in understanding products, components and systems using technical demonstration.
  • Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
  • Stayed abreast of latest software developments to enhance job knowledge.
  • Walked customers through common phone hardware and software configurations to maximize service functionality.
  • Increased technical knowledge by reading trade publications, operating manuals and diagnostics information.
  • Remote

Education

High School Diploma -

Rayville High School
Rayville, LA
05-2017

Skills

  • HIPAA compliance
  • Call center experience
  • Strong interpersonal skills
  • Insurance claims follow-up
  • Follow-up skills
  • Medical billing
  • Patient confidentiality
  • Patient eligibility verification

Timeline

Certified Medical Assistant

Caring Angels Connection
10.2022 - 02.2025

Healthcare Customer Service Representative

Ascension
10.2019 - 11.2022

Technical Support Representative

Spectrum
05.2015 - 10.2019

High School Diploma -

Rayville High School

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Alyssa Reed