Amanda Anteau
Slidell,LA
Summary
Achieved a 15% improvement in customer satisfaction through strategic management of restaurant and store operations. Drove team performance and optimized processes to enhance customer service quality. Utilized Microsoft Excel for effective data analysis and managed cash handling with precision. Obtained TABC certification and pursued further education with partial college credits.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Assistant Manager
Circle K
10.2023 - 08.2025
- Spearheaded staff training on customer service protocols and company policies, achieving a 15% increase in customer satisfaction ratings.
- Managed complex administrative tasks, including paperwork, truck orders, and cash drops, ensuring accuracy and efficiency.
- Supervised a team of 8 employees, enhancing team performance and operational efficiency through effective leadership.
Shift Lead Manager
Camelia Cafe
10.2021 - 08.2022
- Managed daily operations to uphold health and safety standards, fostering a safe dining environment.
- Addressed employee issues and operational obstacles efficiently to maintain uninterrupted service operations.
- Performed closing procedures to uphold exemplary cash handling standards and maintain effective inventory management practices.
Shift Lead Manager
Yum Yums
10.2021 - 08.2022
- Coordinated team efforts and rectified service delivery inconsistencies to ensure high levels of customer satisfaction.
- Executed thorough operational checklists during opening and closing shifts to ensure seamless restaurant operations.
Server/Bartender
Abita Brew Pub
05.2007 - 10.2010
- Facilitated high-quality customer interactions in a fast-paced atmosphere, promoting long-term customer relationships and loyalty.
- Facilitated communication between kitchen staff and service team to maintain high standards of order accuracy and delivery speed.
Education
GED -
Nunez Community College
Chalmette, LA11.2011
Skills
- Oversaw restaurant and store management to enhance operational efficiency Directed shift management initiatives to optimize team performance Led staff supervision to foster a collaborative work environment
- Oversaw customer interactions to enhance satisfaction and loyalty Managed cash handling operations to maintain financial integrity Drove sales initiatives to achieve revenue targets
- Oversaw project timelines and resource allocation to enhance productivity Championed the use of Microsoft Excel for data-driven decision-making Streamlined organizational processes to improve efficiency and collaboration
- Oversaw dog handling procedures to promote safe and effective training environments Managed animal care operations to enhance overall well-being and health of animals Collaborated with staff to implement best practices in animal handling and care
- Oversaw cash register operations to enhance customer service experience Supervised front desk activities to ensure smooth daily operations Coordinated shipping and receiving processes to optimize workflow Led photography initiatives to improve brand visibility Directed stocking efforts to maintain product availability Fostered clear communication among staff and clients
- Customer service
- Money handling
- Team leadership
- Decision-making
Certification
- TABC Certification
- Certified in IABC Louisiana Alcoholic Beverage Commission regulations
Timeline
Assistant Manager
Circle K
10.2023 - 08.2025
Shift Lead Manager
Camelia Cafe
10.2021 - 08.2022
Shift Lead Manager
Yum Yums
10.2021 - 08.2022
Server/Bartender
Abita Brew Pub
05.2007 - 10.2010
GED -
Nunez Community College