Amanda Barrett
Laplace,LA
Summary
Dynamic professional with a robust background in customer interactions and service solutions, adept at fostering customer satisfaction and loyalty through effective conflict resolution and communication. Recognized for a proactive approach to identifying and addressing challenges, consistently optimizing processes to support team objectives. Detail-oriented collaborator, adaptable to evolving needs, and committed to achieving results through empathetic service in fast-paced environments. Proven ability to manage multiple tasks efficiently while maintaining focus on organizational goals and delivering exceptional project management outcomes.
Overview
1
1
Certification
Work History
Certified Pharmacy Technician
Omnicell, Inc
- Managed medication inventory, ensuring accurate stock levels and timely replenishment.
- Assisted pharmacists in dispensing prescriptions, maintaining compliance with safety regulations.
- Provided exceptional customer service, addressing inquiries and resolving issues effectively.
- Led initiatives to optimize medication management systems, improving accuracy in prescription processing.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Certified IV Pharmacy Technician
Infusion Plus
- Called patients regarding refills and labs; supported pharmacists in maintaining updated patient charts
- Managed medication inventory, ensuring accurate stock levels and timely replenishment.
- Assisted pharmacists in dispensing prescriptions, maintaining compliance with safety regulations.
- Provided exceptional customer service, addressing inquiries and resolving issues effectively.
- Trained new staff on pharmacy procedures and best practices for operational efficiency.
- Implemented process improvements that enhanced workflow efficiency within the pharmacy team.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Prioritized triage for IV workflow and assisted in sterile compounding of TPNs and IV antibiotics
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Strengthened communication skills through regular interactions with others.
Certified IV Pharmacy Technician
Specialty Home Infusion Services Coram CVS
- Processed drug orders and collaborated with pharmacies to resolve product expiration issues
- Monitored inventory levels, submitted restock requests, and reduced overhead waste by utilizing efficient ordering practices
- Compounded IV pushes, easy pumps, bag meds, and TPNs using aseptic technique
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed and maintained courteous and effective working relationships.
- Organized and detail-oriented with a strong work ethic.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Hospital Pharmacy Technician & IV Room
University of Mississippi Medical Center
- Complied with pharmacy laws, responded to patient inquiries, and helped pharmacists fill orders for the hospital
- Rotated stock to ensure proper usage of expiration dates and collaborated with inventory crew to maintain stock
- Compounded sterile IV solutions, admixtures, and respiratory medications following safety protocols
- Assisted in dispensing medications accurately to patients and healthcare providers.
- Maintained inventory of pharmaceuticals, ensuring stock levels met operational needs.
- Supported pharmacy staff in compounding prescriptions under supervision.
Pharmacy Technician
Kroger Pharmacy
- Entered prescriptions, processed payments, and confirmed refill authorizations with prescribers
- Verified patient and insurance information; handled co-payments and billing accurately
- Calculated dosages and prepared prescriptions with clear labeling and instructions
- Mentored junior technicians, fostering a collaborative environment focused on professional development.
- Oversaw daily operations, ensuring adherence to quality standards and regulatory requirements.
Education
Associate of Science - Medical Billing and Coding
Holmes Community College
Goodman, MS01-2018
Associate of Science - Medical Office Technology
Holmes Community College
Goodman, MS01.2017
Skills
- Pharmacy & General Operations: Inventory and supply chain management, prescription filling and labeling, order and return processing
- Clinical Knowledge: Pharmacology, drug classifications, diagnosis coding, dosage calculations, medication safety
- Patient Care & Communication: Customer service, patient counseling, detail oriented
- Technology Proficiency: Computer literacy and experience with medical software systems
- Pharmaceutical Practice & Compliance: Aseptic techniques, sterile compounding, safe medication handling procedures, adherence to pharmacy laws
Certification
Certified Pharmacy Technician (CPhT) – National, Mississippi & Louisiana
Timeline
Associate of Science - Medical Office Technology
Holmes Community College
Certified Pharmacy Technician
Omnicell, Inc
Certified IV Pharmacy Technician
Infusion Plus
Certified IV Pharmacy Technician
Specialty Home Infusion Services Coram CVS
Hospital Pharmacy Technician & IV Room
University of Mississippi Medical Center
Pharmacy Technician
Kroger Pharmacy
Associate of Science - Medical Billing and Coding
Holmes Community College