Amanda Holt
Shreveport
Summary
Dynamic Office Manager with a proven track record at North Pointe Apartments, enhancing tenant satisfaction through efficient operations and effective office procedures. Skilled in customer service and organizational management, I successfully implemented a new CRM system at Walmart, driving service improvements and fostering team development.
Overview
8
8
years of professional experience
Work History
Office Manager
North Pointe Apartments
11.2021 - 08.2025
- Managed daily operations, ensuring smooth office workflow and tenant satisfaction.
- Coordinated maintenance requests, prioritizing urgent issues for timely resolution.
- Implemented office procedures that improved efficiency in administrative tasks.
- Oversaw leasing processes, ensuring compliance with company policies and regulations.
Customer Service Manager
Walmart
02.2017 - 03.2021
- Managed customer inquiries, resolving issues efficiently and enhancing satisfaction.
- Developed training programs for team members, improving service delivery standards.
- Implemented new CRM system, streamlining communication and tracking customer interactions.
- Analyzed customer feedback to identify trends and drive service improvements.
Education
High School Diploma -
Southwood High School
Shreveport, LASkills
- Customer service
- Office management
- Organizational skills
- Office administration
Timeline
Office Manager
North Pointe Apartments
11.2021 - 08.2025
Customer Service Manager
Walmart
02.2017 - 03.2021
High School Diploma -
Southwood High School