Amanda Jones
Franklinton
Summary
Dynamic professional with healthcare experience at Riverside Medical Center, excelling in patient registration and insurance verification. Proven problem-solver who enhanced patient satisfaction through accurate appointment scheduling and effective communication. Recognized for maintaining confidentiality and fostering strong client relationships, ensuring a seamless registration process and operational efficiency.
Overview
13
13
years of professional experience
Work History
Registration Clerk
Riverside Medical Center
07.2015 - Current
- Completed registration paperwork, verifying accurate patient information.
- Answered patient questions and inquiries regarding registration process and documentation.
- Provided training to new registration clerks on policies, procedures, and best practices for maintaining an efficient workflow within the department.
- Managed high call volumes while accurately scheduling appointments and directing calls to appropriate departments as needed.
- Entered patient information into payment system accurately for billing purposes.
- Assisted patients with questions or concerns about their appointments, addressing any issues promptly and professionally.
- Safeguarded patient privacy with strict adherence to data security protocols related to electronic health records.
- Updated patient contact information to support accurate electronic medical records.
- Confirmed patient demographics and updated practice management software for accuracy.
- Assisted other clerks with front desk duties, answering questions and accurately using reservation system.
- Identified areas for improvement within the registration process through regular self-assessment and feedback from colleagues.
- Expedited emergency department admissions by quickly gathering necessary information while maintaining a calm demeanor under pressure.
- Scheduled patient appointments, collected copays and verified insurance coverage to complete check-ins.
- Reduced errors in insurance verification, ensuring accurate billing and timely payments from insurance companies.
- Enhanced patient satisfaction by providing prompt and courteous service during the registration process.
- Accurately collected and verified patient demographic information for seamless recordkeeping.
- Operated standard office software applications to compile data and prepare information and correspondence.
- Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations.
- Demonstrated adaptability when dealing with unexpected changes or challenges in daily tasks or responsibilities.
Assistant Manager
Home Bank
01.2012 - 01.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
High School Diploma -
Franklinton High School
Franklinton, LA06-1994
Skills
- Problem-solving
- Patient registration
- Payment processing
- Registration data intake
- Healthcare experience
- Insurance verification
- Office organization
- Appointment scheduling
- Client relationships
- Client rapport
- Confidentiality compliance
- Initiative-taking
- Patient scheduling
- Record preparation
- Accuracy and precision
Timeline
Registration Clerk
Riverside Medical Center
07.2015 - Current
Assistant Manager
Home Bank
01.2012 - 01.2015
High School Diploma -
Franklinton High School
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