Amanda Schubert
Chalmette,La
Summary
Highly organized and dedicated Administrative Assistant with a proven track record of delivering exceptional customer service in fast-paced environments. Possessing keen attention to detail and strong decision-making skills, excels at managing multiple concurrent tasks. Self-motivated work ethic enables effective performance in both independent and team environments. Experience in coordinating administrative tasks and maintaining organized office environments, leverages strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking allows for seamless meeting of diverse administrative needs.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Campo HVAC
03.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
Solar Refrigeration
06.2022 - 03.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Insurance Verification Specialist
Eyecare Associates
03.2015 - 11.2020
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Assisted patients with understanding personalized insurance coverage and benefits.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
Education
Paralegal Studies -
Nunez Community College
Chalmette, LASkills
- Customer Service
- Data entry
- Office administration
- Microsoft Word
- Critical thinking
- Strong problem solver
- Remote work experience
- Deadline management
- Scheduling management
- Billing and invoicing
- Team support
- Telephone etiquette
Timeline
Administrative Assistant
Campo HVAC
03.2023 - Current
Customer Service Representative
Solar Refrigeration
06.2022 - 03.2023
Insurance Verification Specialist
Eyecare Associates
03.2015 - 11.2020
Paralegal Studies -
Nunez Community College
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