Amanda Wilkerson
Bastrop
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
Order Entry Specialist
Schaefer's Electrical Enclosures
11.2019 - 12.2023
- Processed customer orders in line with established policies and procedures.
- Communicated with customers to address order inquiries, changes and cancellations.
- Assisted customers by providing tracking information and resolving shipping or merchandise issues.
- Input order information into system and updated customer accounts to document and track customer orders.
- Assisted in HR
- Assisted in production
- Safety lead
Data Processing Executive
McKay Management
07.2018 - 04.2019
- Verified accuracy of data before transcribing.
- Monitored data entry processes and worked to improve efficiency and performance.
- Identified data errors and discrepancies and implemented swift corrections.
- Compiled and verified accuracy and sorting information to prepare source data for computer entry.
Customer Service Representative
Auto Tire & Parts
05.2017 - 12.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Receptionist
Cape Foot Clinic
09.2016 - 01.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Certified Nursing Assistant
Comfort Keepers
02.2015 - 12.2015
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Certified Medication Aide
Advance Assisted Living
08.2014 - 01.2015
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Administered medications to patients and remained vigilant for negative side effects.
Pharmacy Technician
Walgreen's
01.2014 - 07.2014
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
Certified Medication Aide
Jackson Manor Nursing Home
02.2013 - 02.2014
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Administered medications to patients and remained vigilant for negative side effects.
Certified Medication Aide
Chaffee Nursing Center
08.2008 - 07.2012
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Administered medications to patients and remained vigilant for negative side effects.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
Sales Associate
Zales The Diamond Store
03.2005 - 12.2005
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Sales Associate
K's Merchandise
08.2004 - 03.2005
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Customer Service Representative
Cingular Wireless
05.2004 - 01.2005
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Sales Associate
Gymboree
09.2001 - 02.2002
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
Certified Nursing Assistant
Southeast Missouri Hospital
06.1999 - 11.2001
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Certified Nursing Assistant
Advance Nursing Center
03.1998 - 06.1999
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
Pharmacy Technology
Ashworth College
Norcross, GA06.2011
High School Diploma -
Advance High School
Advance, MO05.1999
Skills
- Maintaining Quality Assurance Standards
- Updating Logs
- Managing Returns
- Critical Thinking
- Data Entry Skills
- Customer Experience
- Efficient Data Entry
Timeline
Order Entry Specialist
Schaefer's Electrical Enclosures
11.2019 - 12.2023
Data Processing Executive
McKay Management
07.2018 - 04.2019
Customer Service Representative
Auto Tire & Parts
05.2017 - 12.2018
Receptionist
Cape Foot Clinic
09.2016 - 01.2017
Certified Nursing Assistant
Comfort Keepers
02.2015 - 12.2015
Certified Medication Aide
Advance Assisted Living
08.2014 - 01.2015
Pharmacy Technician
Walgreen's
01.2014 - 07.2014
Certified Medication Aide
Jackson Manor Nursing Home
02.2013 - 02.2014
Certified Medication Aide
Chaffee Nursing Center
08.2008 - 07.2012
Sales Associate
Zales The Diamond Store
03.2005 - 12.2005
Sales Associate
K's Merchandise
08.2004 - 03.2005
Customer Service Representative
Cingular Wireless
05.2004 - 01.2005
Sales Associate
Gymboree
09.2001 - 02.2002
Certified Nursing Assistant
Southeast Missouri Hospital
06.1999 - 11.2001
Certified Nursing Assistant
Advance Nursing Center
03.1998 - 06.1999
Pharmacy Technology
Ashworth College
High School Diploma -
Advance High School
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