Amanda Wilkerson
Bastrop
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
Order Entry Specialist
Schaefer's Electrical Enclosures
Scott City, MO
11.2019 - 12.2023
- Processed customer orders in line with established policies and procedures.
- Communicated with customers to address order inquiries, changes and cancellations.
- Assisted customers by providing tracking information and resolving shipping or merchandise issues.
- Input order information into system and updated customer accounts to document and track customer orders.
- Assisted in HR
- Assisted in production
- Safety lead
Data Processing Executive
McKay Management
Cape Girardeau, MO
07.2018 - 04.2019
- Verified accuracy of data before transcribing.
- Monitored data entry processes and worked to improve efficiency and performance.
- Identified data errors and discrepancies and implemented swift corrections.
- Compiled and verified accuracy and sorting information to prepare source data for computer entry.
Customer Service Representative
Auto Tire & Parts
Cape Girardeau, MO
05.2017 - 12.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Receptionist
Cape Foot Clinic
Cape Girardeau, MO
09.2016 - 01.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Certified Nursing Assistant
Comfort Keepers
Cape Girardeau, MO
02.2015 - 12.2015
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Certified Medication Aide
Advance Assisted Living
Advance, MO
08.2014 - 01.2015
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Administered medications to patients and remained vigilant for negative side effects.
Pharmacy Technician
Walgreen's
Paducah
01.2014 - 07.2014
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
Certified Medication Aide
Jackson Manor Nursing Home
Jackson, MO
02.2013 - 02.2014
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Administered medications to patients and remained vigilant for negative side effects.
Certified Medication Aide
Chaffee Nursing Center
Chaffee, MO
08.2008 - 07.2012
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Administered medications to patients and remained vigilant for negative side effects.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
Sales Associate
Zales The Diamond Store
St Louis MO
03.2005 - 12.2005
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Sales Associate
K's Merchandise
Cape Girardeau, MO
08.2004 - 03.2005
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Customer Service Representative
Cingular Wireless
Cape Girardeau, MO
05.2004 - 01.2005
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Sales Associate
Gymboree
Cape Girardeau, MO
09.2001 - 02.2002
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
Certified Nursing Assistant
Southeast Missouri Hospital
Cape Girardeau, MO
06.1999 - 11.2001
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Certified Nursing Assistant
Advance Nursing Center
Advance, MO
03.1998 - 06.1999
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
Pharmacy Technology
Ashworth College
Norcross, GA06.2011
High School Diploma -
Advance High School
Advance, MO05.1999
Skills
- Maintaining Quality Assurance Standards
- Updating Logs
- Managing Returns
- Critical Thinking
- Data Entry Skills
- Customer Experience
- Efficient Data Entry
Timeline
Order Entry Specialist
Schaefer's Electrical Enclosures
11.2019 - 12.2023
Data Processing Executive
McKay Management
07.2018 - 04.2019
Customer Service Representative
Auto Tire & Parts
05.2017 - 12.2018
Receptionist
Cape Foot Clinic
09.2016 - 01.2017
Certified Nursing Assistant
Comfort Keepers
02.2015 - 12.2015
Certified Medication Aide
Advance Assisted Living
08.2014 - 01.2015
Pharmacy Technician
Walgreen's
01.2014 - 07.2014
Certified Medication Aide
Jackson Manor Nursing Home
02.2013 - 02.2014
Certified Medication Aide
Chaffee Nursing Center
08.2008 - 07.2012
Sales Associate
Zales The Diamond Store
03.2005 - 12.2005
Sales Associate
K's Merchandise
08.2004 - 03.2005
Customer Service Representative
Cingular Wireless
05.2004 - 01.2005
Sales Associate
Gymboree
09.2001 - 02.2002
Certified Nursing Assistant
Southeast Missouri Hospital
06.1999 - 11.2001
Certified Nursing Assistant
Advance Nursing Center
03.1998 - 06.1999
Pharmacy Technology
Ashworth College
High School Diploma -
Advance High School