Insurance Billing Clerk
Chapman, Seiler and Dukes, DDS
- Ensured compliance with industry regulations, safeguarding sensitive client data while adhering to privacy requirements.
- Kept up-to-date with industry best practices and regulatory changes, ensuring the department''s continued compliance with relevant standards.
- Managed time effectively, consistently meeting deadlines for submitting claims within designated filing windows.
- Conducted regular audits of accounts receivable reports, uncovering opportunities for additional revenue recovery efforts when needed.
- Enhanced customer satisfaction with prompt resolution of billing issues and inquiries.
- Decreased billing errors by thoroughly reviewing invoices and identifying discrepancies in a timely manner.
- Contributed to team success by providing support to colleagues during high-volume periods or staff absences.
- Assisted with reducing outstanding accounts receivables by diligently following up on unpaid claims and denied coverage cases.
- Improved claim processing efficiency by accurately entering data and verifying insurance information.
- Educated patients about their insurance benefits, helping them understand complex policies and out-of-pocket expenses better.
- Responded to customer concerns and questions on daily basis.
- Handled account payments and provided information regarding outstanding balances.
- Collaborated with customers to resolve disputes.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
