Amariha Nixon
Westwego
Summary
Dedicated, organized and a team player with 7 years of customer service experience. Hard-working with excellent multitasking skills and ability to support customers inquiries. Flexible and outgoing worker, commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
6
6
years of professional experience
Work History
Sales Lead Associate
RaceTrac Petroleum, Inc.
Saint Rose
02.2023 - 09.2023
- Provided training sessions for new employees on sales techniques, procedures.
- Cash handling
- Assist with customer complaints
- Handled food and stock freezer
- Maintained a clean sales floor and outside of the premises
- Answered customer inquiries regarding product features, pricing, and availability.
- Trained new associates on store operations, policies, and procedures.
Receptionist
Holistic Home Health Care
Saint Rose
01.2021 - 02.2023
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Responded to inquiries from internal staff members regarding office operations.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Performed data entry tasks into various computer systems accurately and promptly.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Scheduled and confirmed appointments.
Cashier/Sales Floor Associate/ Replenishment
Michaels
Louisiana
08.2017 - 01.2021
- Managed floor stocking, ensuring product availability and organized displays
- Delivered excellent customer service, enhancing customer satisfaction and loyalty
- Maintained a clean and welcoming service environment, promoting a positive shopping experience
- Handled credit card transactions accurately through POS system, ensuring efficient checkout
- Assisted with returns, resolving customer issues promptly and effectively
- Streamlined replenishment processes, reducing stock outs and enhancing product availability, resulting in improved customer satisfaction and sales growth
Education
High school diploma -
05.2020
Skills
- Problem solving
- Ability to multitask
- Attention to detail
- Customer inquiry and complaint
- Excellent verbal communication
- Compliance with company policies and procedures
- Team meetings participation
- Training sessions participation
- Customer relationship development and maintenance
- Payment processing
- Patience and understanding
Timeline
Sales Lead Associate
RaceTrac Petroleum, Inc.
02.2023 - 09.2023
Receptionist
Holistic Home Health Care
01.2021 - 02.2023
Cashier/Sales Floor Associate/ Replenishment
Michaels
08.2017 - 01.2021