Amaya Brown
Monroe
Summary
In my past roles, I’ve worked in customer service across healthcare, utilities, retail, and federal programs. I’ve handled a high number of calls where I helped customers with billing issues, insurance questions, service requests, and disaster assistance. I’m used to dealing with sensitive information and always made sure to follow the proper guidelines and stay professional. I’ve also worked in fast-paced environments where I had to stay calm, think quickly, and help people get their issues resolved. Overall, I learned how to adapt to different systems and communicate with all types of customers while still providing good service.
Overview
8
8
years of professional experience
Work History
Inbound Call Center Representative
Entergy
02.2025 - 04.2026
- Handled high-volume customer inquiries related to billing, payments, and account services
- Processed payments and assisted customers with starting, stopping, and transferring utility service
- Responded to outage reports and provided timely updates on service restoration
- Resolved customer complaints and investigated billing and usage discrepancies
- Troubleshot account issues to ensure accurate billing and improved customer satisfaction
Customer Service Representative
Carenet Health
09.2023 - 11.2024
- Handled inbound and outbound calls assisting members with healthcare and insurance-related inquiries
- Explained insurance coverage details and benefits in a clear and accurate manner
- Assisted callers in locating in-network providers and specialists based on their needs
- Scheduled and coordinated medical appointments to support timely access to care
- Provided high-quality customer support while maintaining confidentiality and service standards
Inbound Call Center Agent
FEMA
05.2020 - 06.2022
- Managed inbound calls from disaster survivors seeking emergency assistance and recovery support
- Guided applicants through program eligibility requirements and available relief options
- Assisted with processing disaster relief claims and ensuring accurate documentation submission
- Provided clear, compassionate communication to help survivors navigate recovery services
- Maintained compliance with federal guidelines while handling sensitive and high-volume casework
Cashier
Walmart
04.2018 - 02.2020
- Collaborated with team to restock shelves and organize merchandise displays.
- Maintained accurate cash drawer, ensuring proper handling of funds.
- Assisted customers with product inquiries and store navigation.
- Monitored checkout area cleanliness, ensuring a welcoming environment for shoppers.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Wossman High School
Monroe, LA05.2018
Skills
- Customer Service & Client Support
- Call Center Operations (Inbound & Outbound Calls)
- Billing & Account Support
- Insurance & Healthcare Assistance
- Appointment Scheduling
- Problem Resolution & Conflict Handling
- Cash Handling & POS Systems
- Data Entry & Record Keeping
- Communication & Active Listening
- Time Management & Multitasking
- HIPAA Compliance & Confidentiality
- Disaster Relief Program Support
Timeline
Inbound Call Center Representative
Entergy
02.2025 - 04.2026
Customer Service Representative
Carenet Health
09.2023 - 11.2024
Inbound Call Center Agent
FEMA
05.2020 - 06.2022
Cashier
Walmart
04.2018 - 02.2020
High School Diploma -
Wossman High School