Amber Allen
Bienville
Summary
Personable fine dining server with in-depth knowledge of menu items, ingredients and wine pairings. Hospitable and welcoming individual offering several years of hands-on experience serving patrons in upscale restaurants. Polished in appropriately setting silverware, glassware and napkins and preparing tableside menu items. Customer-oriented individual possessing excellent memorization and customer service skills.
Talented fine dining server with a resourceful and flexible nature in the face of diverse guest needs and changing policies and menu items. Adept at taking on any dining room role without skipping a beat. Looking to offer several years' experience and pursue a challenging new role.
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments as well as years of sales experience including Supervision of a sales team. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service and a background in sales.
Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
26
26
years of professional experience
2003
2003
years of post-secondary education
1
1
Certification
Work History
Fine Dining Server
Four Winds Steakhouse
Wills Point
07.2014 - 12.2026
- Provided exceptional customer service in a high-end dining environment.
- Demonstrated extensive knowledge of menu items and wine pairings.
- Managed multiple tables efficiently during peak service hours.
- Recalled all specials to the guest at tableside.
- Helped with seating and bar drink delivery.
- Prepared some dishes tableside.
- Took on large parties in our Chef's Room and in the Banquet area.
- Itemized every individual ticket to make sure the guests were charged properly and the Restaurant wasn't losing money.
- Coordinated with kitchen staff to ensure timely delivery of food and beverages.
- Maintained cleanliness and organization of dining area throughout service shifts.
- Trained new servers on restaurant policies and efficient service techniques.
- Processed guest orders accurately using point-of-sale systems for smooth transactions.
- Collaborated with team members to create a welcoming atmosphere for all patrons.
- Followed up with guests after each course to ensure satisfaction with overall experience.
- Assisted other servers when needed during peak periods.
- Provided guests with information about menu items, made suggestions and took orders.
- Accurately recorded orders in POS system while providing excellent customer service and itemized the paper copy at shifts end.
- Prepared tables, rolled silverware and expertly polished glassware for optimal presentation.
- Responded quickly to guest inquiries or complaints in a professional manner.
- Adhered to all safety and sanitation policies when handling food and beverage items.
- Arranged side stations prior to meal service times for easy access during rush hours.
- Picked up food in kitchen and delivered to guests according to established protocols. Four Winds is all hand service.
- Promoted additional menu items or special offers as appropriate.
- Communicated regularly with kitchen staff regarding order status updates.
- Assisted guests with special requests and dietary restrictions to ensure a personalized dining experience.
- Upheld the restaurant's high standards of etiquette, hospitality, and customer satisfaction.
- Recommended dishes based on detailed knowledge of the menu and wine pairings.
- Addressed and resolved customer complaints with professionalism and patience.
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
- Managed multiple tables efficiently while maintaining an attentive and unobtrusive service.
- Informed customers of daily specials and signature menu items.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Prepared checks, itemizing total meal costs and taxes.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Server/Manager's Assistant
Teles Fine Mexican Food
Diana
05.2009 - 06.2014
- Supervised server team to ensure high-quality customer service.
- Trained new staff on restaurant procedures and menu offerings.
- Coordinated dining room activities for smooth service flow.
- Covered up to 9 tables at a time on a regular basis.
- Made dishes tableside.
- Memorized daily food and spirits specials.
- Often worked open to closing.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Collaborated with kitchen staff for timely meal delivery and quality control.
- VerifIed and confirmed staff schedules to properly cover shifts.
- Communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Maintained table setting by removing courses, replenishing utensils, and refilling drinks.
- Provided information about menu selections and made recommendations.
- Provided cross and ongoing training to help servers and wait staff improve skills crucial for productivity.
- Investigated and resolved complaints regarding food quality, service or accommodations.
- Motivated staff through acknowledgment of hard work and achievements.
- Established standards for personnel performance and customer service.
- Ensured that all servers were compliant with industry regulations relating to security protocols.
- Monitored server performance, identifying and resolving issues to prevent downtime.
- Cleared dishes from tables during and after meal service to maintain clean dining area.
- Trained and acclimated new servers to restaurant's culture and operations.
- Created positive guest experience by listening to guest needs and recommending options to meet requests.
- Leveraged proper serving etiquette to promote inviting dining atmosphere.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Office Assistant
EDP Enterprises
Longview
02.2007 - 01.2008
- Managed office supplies and ensured inventory was consistently stocked and organized.
- Assisted in data entry tasks, maintaining accurate records in company databases.
- Supported team members by preparing meeting materials and presentations as needed.
- Implemented office procedures to enhance workflow and streamline administrative tasks.
- Collaborated with various departments to facilitate effective project coordination and communication.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Maintained an organized filing system of paper documents and electronic files.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Utilized office equipment such as printers, copiers, and facsimile machines.
- Maintained filing systems, both electronic and physical, for easy document retrieval.
- Delivered messages and ran errands.
Sales Manager
TCIM Services
Longview
01.2001 - 07.2006
- Led sales strategy development to enhance market penetration and client engagement.
- Managed team performance through training sessions and ongoing feedback initiatives.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Coordinated cross-departmental efforts to align sales objectives with company goals.
- Managed daily operations of sales department, including supervision of staff members.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Performed sales consultations and educated clients on products and services.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Created and presented monthly reports to management on sales performance.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Resolved customer complaints regarding sales and service.
- Supported sales team members to drive growth and development.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Directed and coordinated products, services and sales activities.
- Established ambitious goals for employees to promote achievement and surpass business targets.
Education
BBA - Business Administration
Kilgore College
Kilgore, TX 08.2006 - 02.2008
White Oak High School
White Oak, TXSkills
- Menu knowledge
- Table management
- POS system usage
- Sales Experience
- FOH management
- Sales team supervisor
Languages
English
Full Professional
Spanish
Limited
Affiliations
- I was raised at the race track. My father is in the Late Model Hall of Fame. Being there is my happy place.
- I put on a memorial race every year as a memorial to him. All proceeds from souvenir items, clothing I have made for the race, cups, stickers, beanies, etc goes to help kids at St. Judes.
- I love cleaning and giving my family a welcoming space to come home to.
- I like visiting family members both in Texas and Louisiana.
Certification
- TABC Certified
- Top in sales at TCIM
- Newspaper Staff
- Debate team
- FBLA
- Graduated a year early while taking college classes my last two years.
Supervisory Referrals
- Meri Hass-Four Winds Steakhouse 903-873-2225
- Christina Peralta-Tele's. 903-663-2405. Telesmex@icloud.net
- Shandra Rash-EDP Enterprizes. 903-399-6174 Srash062960@gmail.com
- Jeh Holsombek-TCIM Services 903-757-1500
References
References available upon request.
Timeline
Fine Dining Server
Four Winds Steakhouse
07.2014 - 12.2026
Server/Manager's Assistant
Teles Fine Mexican Food
05.2009 - 06.2014
Office Assistant
EDP Enterprises
02.2007 - 01.2008
BBA - Business Administration
Kilgore College
08.2006 - 02.2008
Sales Manager
TCIM Services
01.2001 - 07.2006
White Oak High School