Amber Broussard
Youngsville
Summary
Motivated individual with a proven track record in customer relations, sales development, and team leadership. Several years of experience in these areas have consistently demonstrated a strong ability to build and maintain positive relationships with customers, resulting in increased sales and customer satisfaction. A natural talent for leading and motivating teams has successfully guided and inspired colleagues to achieve their goals. Seeking new opportunities to leverage skills and drive business success.
Overview
13
13
years of professional experience
Work History
Returns Credit Specialist
Stuller Inc
02.2022 - 05.2023
- Processed customer returns efficiently according to their specifications.
- Adhered to corporate guidelines during package reception and opening.
- Resolved issues related to inaccuracies in returned products.
- Ensured accuracy in resolving issues related to incorrect or damaged shipments.
Store Manager
AutoZone Auto Parts
05.2010 - 01.2022
- Strengthened leadership skills through continuous attendance at training events.
- Conducted weekly sales contests to drive productivity while boosting team unity.
- Managed company car with zero incidents and violations.
- Enforced company protocols by implementing a three-strike system to enhance professionalism.
- Skilled in utilizing POS technology to ensure seamless transactions.
- Trained and onboarded new employees to build a skilled workforce.
- Addressed underperformance and absenteeism through corrective measures.
- Directed operations for a maximum group of 22 staff members.
- Mediated disputes to achieve customer satisfaction efficiently.
- Managed inventory, pricing strategies, merchandising tasks, and display setups.
- Progressed from entry-level associate to store manager.
- Trained management teams at multiple retail locations within assigned region.
- Explored multiple store environments by traveling outside regional boundaries between 2020 and 2021.
- Handled weekend schedules and holiday work effectively.
- Gained insights into all products through inter-departmental collaboration.
Education
Diploma -
Comeaux High School
Lafayette, LA05.2005
Skills
- Calm under pressure
- Energetic
- Creative
- Fast learner
- Multitasker
- Punctual
- Team player
- Detail oriented
- Conflict resolution
- Driven
- Retail Management
- Store Management Experience
- Payroll
- Merchandising
- Management
- Pricing
- Profit & Loss
- Cash Handling
- Loss Prevention
- Sales Management
- POS
- Recruiting
- Planograms
- Leadership
- Inventory Control
- Assistant Manager Experience
- Budgeting
- Customer service
- Microsoft Excel
- Basic math
- Supervising experience
- Microsoft Office
- Banking
- Upselling
- Financial Report Writing
- Retail Sales
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Scheduling, 11/20, Proficient
- Accounting Skills: Bookkeeping, 11/20, Proficient
- Customer focus & orientation, 05/21, Expert
- Supervisory skills: Motivating & assessing employees, 01/20, Highly Proficient
- Verbal communication, 01/20, Highly Proficient
Timeline
Returns Credit Specialist
Stuller Inc
02.2022 - 05.2023
Store Manager
AutoZone Auto Parts
05.2010 - 01.2022
Diploma -
Comeaux High School
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