Amber Cozad
Westwego
Summary
Reliable Server with extensive experience in fast-paced environments. Skilled in managing tables and delivering exemplary service to guests. Strong communicator who fosters teamwork and maintains high standards of cleanliness and efficiency, ensuring an enjoyable dining experience for all patrons.
Overview
7
7
years of professional experience
Work History
Security Officer
Sentry Security
New Orleans, LA
02.2023 - Current
- Conducted regular patrols, identifying and addressing potential security risks.
- Monitored premises to ensure safety and compliance with security protocols.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Responded promptly to incidents, providing detailed reports for incident management.
- Assisted in training new staff on emergency procedures and security measures.
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety a top priority.
Server/Host
Please U
New Orleans, LA
01.2026 - 07.2026
- Delivered exceptional customer service in fast-paced dining environment.
- Coordinated food and beverage orders, ensuring accuracy and timely delivery to tables.
- Resolved customer inquiries and complaints swiftly to ensure satisfaction and loyalty.
- Maintained cleanliness and organization of dining area, enhancing guest experience.
- Cleared and reset tables after guests departed, maintaining a clean dining environment. to keep dining room and work areas clean.
- Collaborated with kitchen staff to streamline order fulfillment processes, improving efficiency.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Server/Bartender
Sunray Grill
Gretna, LA
08.2022 - 03.2024
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Served food and beverages promptly, ensuring responsiveness to customer needs.
- Operated POS system to efficiently place orders, manage bills, and process complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated relationships with regular customers through engaging conversations and tailored service.
Bartender
Whiteys Fishing Hole
Marrero, LA
06.2019 - 02.2022
- Crafted unique cocktails while ensuring consistent quality and presentation.
- Fostered relationships with regular customers, enhancing loyalty and repeat business through personalized service.
- Served large groups efficiently during high-volume events.
- Managed inventory levels, reducing waste through efficient stock rotation practices.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Education
High School Diploma -
Southeastern Louisiana University
Hammond, LASkills
- Cash handling
- Point of sale operation
- High volume dining
- Exceptional customer service
- Guest engagement
- Suggestive selling
- Professional appearance
- Strong work ethic
Languages
English
Full Professional
Timeline
Server/Host
Please U
01.2026 - 07.2026
Security Officer
Sentry Security
02.2023 - Current
Server/Bartender
Sunray Grill
08.2022 - 03.2024
Bartender
Whiteys Fishing Hole
06.2019 - 02.2022
High School Diploma -
Southeastern Louisiana University