Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amber Navarre

Scott

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

14
14
years of professional experience

Work History

Digital Personal Shopper

Walmart
11.2015 - Current
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Tracked substitutions and informed customers of changes.
  • Worked productively with customers to meet order requirements and service expectations.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
  • Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
  • Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
  • Managed client budgets effectively, sourcing high-quality products while staying within financial constraints.

Assistant Manager

Family Dollar
06.2011 - 10.2015
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Improved operational efficiency by adopting new technology for inventory management.
  • Enhanced team productivity by streamlining operational processes.

Education

Acadiana High School
Lafayette, LA

Certificate of Technical Studies - Medical Office Assistant

Unitech Training Academy
Lafayette, LA
11-2016

Skills

  • Customer service
  • Attention to detail
  • Planning and organization
  • Decision-making
  • Customer relations
  • Online order processing
  • Verifying order accuracy
  • Documentation and reporting
  • Product knowledge
  • Task prioritization
  • Verbal and written communication
  • Order coordination
  • Adaptability and flexibility
  • Strong interpersonal skills
  • Problem-solving aptitude

Timeline

Digital Personal Shopper

Walmart
11.2015 - Current

Assistant Manager

Family Dollar
06.2011 - 10.2015

Acadiana High School

Certificate of Technical Studies - Medical Office Assistant

Unitech Training Academy

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Amber Navarre