Amber Townley
Jennings
Summary
A dynamic and attentive General Manager with progressive experience defining and driving company operations forward with a proven record of navigating business transactions, creating innovative sales and marketing outreach initiatives, and leading teams. Thrives in high-volume environments with the ability to navigate ever-changing business needs, improve client experiences, and drive profitability.
Overview
4
4
years of professional experience
Work History
Community Manager I
Hawthorne Residential Partners
01.2022 - 01.2023
- Oversee all day-to-day activities of multiple apartment communities through partnership with direct department supervisors, planning and conducting staff/team meetings, and maintaining cross-departmental relations with HR, finance, IT, and maintenance to ensure level communications and smooth processes throughout. Execute organizational-wide operational initiatives while concurrently leading engagement, planning analysis, and process enhancements in alignment with legal parameters including the Fair Housing Laws. Lead the maintenance of a pristine community culture by creating an atmosphere of cooperation, enthusiasm, service urgency, teamwork, customer satisfaction, and professionalism among staff members.
Assistant Community Manager I
Hawthorne Residential Partners
01.2021 - 01.2022
- Serve as the direct assistant to the Community Manager, supporting all operational success through evaluations, reporting, direct customer engagement, and prospect conversion to lease. Conduct community tours for prospective tenants and maintain consistent follow-up through phone, email, and text communication. Perform detailed lease administration from start to finish including application, verification, inspections, educating the tenant, and providing materials needed for a comfortable and successful stay while supporting marketing and online reputation efforts.
Assistant Property Manager I
ITEX Properties
07.2020 - 10.2020
- Supported daily property operations including leasing administration, resident relations, and workflow coordination. Conducted apartment tours, facilitated prospect conversion, and managed lease processing including applications, verifications, and move-in coordination. Maintained accurate documentation, responded to resident inquiries with professionalism, and assisted leadership in sustaining occupancy goals and operational efficiency.
Deputy Clerk (Scanning Department)
Calcasieu Clerk of Court
08.2018 - 07.2020
- Managed high-volume digitization and scanning of official court documents while ensuring accuracy, organization, and compliance with legal record-keeping standards. Reviewed files for completeness prior to electronic storage and maintained structured documentation systems to support efficient retrieval of records while exercising strict confidentiality when handling sensitive legal information.
Education
High School Diploma -
Eastwood Christian Academy
Lake Charles, LASkills
- Community engagement
- Tenant and eviction laws
- Daily operations management
- Property management
- Financial budgeting and reporting
- Daily operations oversight
- Calendar management
- Administrative leadership
- Payment processing
Timeline
Community Manager I
Hawthorne Residential Partners
01.2022 - 01.2023
Assistant Community Manager I
Hawthorne Residential Partners
01.2021 - 01.2022
Assistant Property Manager I
ITEX Properties
07.2020 - 10.2020
Deputy Clerk (Scanning Department)
Calcasieu Clerk of Court
08.2018 - 07.2020
High School Diploma -
Eastwood Christian Academy