Summary
Overview
Work History
Education
Skills
Timeline
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Amber Triggs

Baton Rouge

Summary

Dynamic professional with extensive experience in customer service and retail management, notably at Cato Fashions. Proven ability to enhance customer satisfaction through effective decision-making and product selection. Skilled in documentation and reporting, fostering positive relationships, and maintaining operational efficiency. Recognized for achieving high satisfaction ratings and resolving customer issues promptly.

Overview

10
10
years of professional experience

Work History

Online Personal Shopper

Walmart
03.2025 - 08.2025
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.

Store Manager

Cato Fashions
08.2021 - 02.2025
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Administrative Assistant

Southern University
11.2020 - 08.2021
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Maintained inventory of office supplies and placed orders.
  • Managed filing system, entered data and completed other clerical tasks.

Administrative Assistant

Louisiana Department of Health
01.2019 - 08.2020
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.

Administrative Assistant

Louisiana Department Of Corrections
08.2018 - 01.2019
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Assistant Manager

Cato Fashions
08.2015 - 06.2018
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Education

Northeast High
Pride-Porthudson, LA

Skills

  • Patience and empathy
  • Customer service expertise
  • Sales experience
  • Product picking
  • Decision-making
  • Documentation and reporting
  • Verbal and written communication

Timeline

Online Personal Shopper

Walmart
03.2025 - 08.2025

Store Manager

Cato Fashions
08.2021 - 02.2025

Administrative Assistant

Southern University
11.2020 - 08.2021

Administrative Assistant

Louisiana Department of Health
01.2019 - 08.2020

Administrative Assistant

Louisiana Department Of Corrections
08.2018 - 01.2019

Assistant Manager

Cato Fashions
08.2015 - 06.2018

Northeast High

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Amber Triggs