Amber Wilbur
Donaldsonville
Summary
Proven Store Manager at Jack in the Box and skilled Pet Sitter, excelling in customer service and client communication. Achieved increased client retention through exceptional care and communication. Demonstrates multitasking abilities and a positive attitude, fostering strong relationships and ensuring high levels of customer satisfaction. Trustworthy and reliable, with a knack for creating secure, welcoming environments for both pets and people.
Overview
6
6
years of professional experience
Work History
Pet Sitter
Family Members
01.2020 - 08.2023
- Prepared food and water following instructions from pet owners.
- Gave animals proper attention to promote secure environment in owner's absence.
- Exercised animals regularly with walks and rigorous play activities.
- Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
- Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
- Communicated professionally with pet owners via phone, email, and text.
- Gave medication to pets following guidelines from owners.
- Increased client retention rate through excellent communication skills and genuine love for animals.
- Developed strong bonds with pets by understanding and catering to their individual behaviors and preferences.
Store Manager
Jack in the Box
08.2017 - 05.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
- Interacted well with customers to build connections and nurture relationships.
Education
Associate of Science - Veterinary Technician
Penn Foster College
Scottsdale, AZ08-2025
Skills
- Honest and trustworthy
- Positive attitude
- Punctual and reliable
- Customer service
- Client communication
- Clean background check
- Following pet care instructions
- Multi-pet management
- Dependable and responsible
- Multitasking Abilities
Timeline
Pet Sitter
Family Members
01.2020 - 08.2023
Store Manager
Jack in the Box
08.2017 - 05.2021
Associate of Science - Veterinary Technician
Penn Foster College
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