Ambria Washington
New Orleans
Summary
Determined and responsible business owner with exceptional background spent in communications and marketing solely responsible for all day-to-day operations of Washington's Building Services. Proven history of making profitable business choices and maximizing revenues through streamlining business processes. Excellent reputation for resolving problems, obtaining clients and improving quality assurance.
Overview
8
8
years of professional experience
Work History
Business Owner/Operator
Washingtons Building Services
01.2021 - Current
- Manage all day-to-day operational needs
- Bid and sign all contracts with clients
- Oversee business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Grew business from 3 employees in 2021 to more than 35 employees in 2024
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Successfully managed a team of 35 employees, providing guidance, coaching, and performance evaluations to ensure optimal productivity.
- Monitor staff performance, providing final-say assessment over inquiries.
- Consulted with customers to assess needs and propose optimal solutions.
- Reconcile daily sales, returns and financial reports in QuickBooks.
- Built and deploy operational procedures, training programs and administrative systems to handle needs.
Managing and Marketing Director
Washington's Building Services
03.2020 - 01.2021
- Managed daily operations of WBS, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
- Handled all office workflow and administrative processes to keep operations running smoothly.
- Developed company brand messaging, collateral materials, customer engagement, promotional strategies, and product commercialization.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Assisted crew with cleaning assistance when needed
Director of Communications
Algiers Charter
08.2019 - 08.2020
- Developed and implemented short and long-term communications and marketing strategies of all communication activities within schools and organization.
Senior Communications Manager
NOLA Public Schools
08.2018 - 08.2019
- Lead implementation and execution of strategic internal and external communications plans that tell NOLA-PS story to students, families, schools and other key audiences.
Public Information Officer (Civilian)
New Orleans Police Department
07.2016 - 08.2018
- Served on a team of public information officers responsible for providing proactive and reactive media relations via multiple channels and messaging for the New Orleans Police Department.
Marketing & PR Consultant
Royal Relations, LLC
12.2020 - 03.2021
- Enhances brand awareness for a number of clients by developing technical and non-technical marketing collateral and presentations, public relations campaigns, strategies and newsletters.
Education
Goldman Sachs 10KSB Cohort 29 Graduate
12.2021
COVID Certified
Pathogen Response & Resource Alliance Bachelor's - Mass Communications
Louisiana State University (LSU)
Baton Rouge, LA12.2013
Skills
- Key Decision Making
- Operations Management
- QuickBooks proficient
- Detailed Cleaner
- Business Administration
- Digital Marketing
- Public Relations
- Contract Management
- Client Service
- Sanitation Practices
Timeline
Business Owner/Operator
Washingtons Building Services
01.2021 - Current
Marketing & PR Consultant
Royal Relations, LLC
12.2020 - 03.2021
Managing and Marketing Director
Washington's Building Services
03.2020 - 01.2021
Director of Communications
Algiers Charter
08.2019 - 08.2020
Senior Communications Manager
NOLA Public Schools
08.2018 - 08.2019
Public Information Officer (Civilian)
New Orleans Police Department
07.2016 - 08.2018
Goldman Sachs 10KSB Cohort 29 Graduate
COVID Certified
Bachelor's - Mass Communications
Louisiana State University (LSU)
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