Amelia Tull
Denham Springs
Summary
Dynamic Parts Advisor with extensive experience at Mercedes Benz of Baton Rouge, excelling in parts ordering and customer service. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Recognized as a team player and brand ambassador.
Overview
33
33
years of professional experience
Work History
Parts Advisor
Mercedes Benz of Baton Rouge
Baton Rouge, LA
01.2017 - 01.2026
- Assisted customers in identifying and ordering parts for various vehicle models.
- Provided accurate information on parts availability and pricing to enhance customer satisfaction.
- Processed incoming inventory shipments, ensuring proper organization and storage of parts.
- Utilized dealership management software to track orders and manage part requests efficiently.
- Collaborated with service technicians to identify required parts for vehicle repairs and maintenance.
- Maintained up-to-date knowledge of product lines and industry trends to advise customers effectively.
- Supported inventory audits to ensure accuracy and accountability in stock levels.
- Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
- Developed comprehensive understanding of proprietary software systems used for cataloging, ordering, invoicing, and record-keeping purposes within the industry.
- Assisted with training new team members, sharing insights and best practices gleaned from years of experience in the field.
- Maintained a clean and organized workspace, promoting an efficient work environment conducive to productivity and accuracy.
- Increased sales revenue through upselling, cross-selling, and recommending suitable alternatives when required items were unavailable or discontinued.
- Collaborated effectively with colleagues in both the parts department and other areas of the business, fostering a supportive team atmosphere focused on achieving common goals.
- Managed returns and warranties efficiently, minimizing financial loss for the company while maintaining positive customer relationships.
- Contributed to overall company growth and profitability by consistently providing outstanding customer service and maintaining a high level of proficiency in all aspects of the Parts Advisor role.
- Assisted customers in finding appropriate parts promptly.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Maintained extensive understanding of common problems and methods for repair.
- Ordered parts for customers, repair shops and Type department for use in Type and Type equipment.
- Researched vehicles and parts via physical catalogs and electronic means.
- Maintained clean and neat parts counter and sales floor.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
- Advised customers on substitution or modification of parts to replace original manufacturer parts.
- Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
Sales Associate
Mercedes Benz of Baton Rouge
Baton Rouge, LA
02.2016 - 01.2017
- Assisted customers in selecting vehicles that meet their needs and preferences.
- Provided product knowledge on vehicle features, specifications, and financing options.
- Facilitated test drives to enhance customer engagement and showcase vehicle performance.
- Maintained showroom presentation standards to promote a positive customer experience.
- Utilized CRM systems to manage customer relationships and track interactions effectively.
- Followed up with customers post-purchase to ensure satisfaction and foster loyalty.
- Participated in training sessions to stay updated on new models and sales techniques.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
File Clerk
Mercedes Benz of Baton Rouge
Baton Rouge, LA
03.2015 - 01.2016
- Organized and maintained filing systems to ensure efficient document retrieval.
- Processed incoming and outgoing correspondence, enhancing communication efficiency.
- Coordinated with departments to streamline document flow and improve accessibility.
- Assisted with document scanning and imaging projects to support accurate file back-up.
- Sorted and classified documents into appropriate filing systems for increased traceability.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Located and retrieved requested documents in accordance with established policies.
Medical Clerk
Neuromedical Center
Baton Rouge, LA
05.2011 - 08.2015
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Processed medical records ensuring accuracy and compliance with HIPAA regulations.
- Assisted in billing inquiries, providing clear information to patients regarding insurance claims.
- Coordinated communication between patients and medical staff to facilitate timely follow-ups.
Manager
McDonald’s
Baton Rouge, LA
03.1993 - 02.2013
- Oversaw daily operations, ensuring adherence to quality and safety standards.
- Trained and mentored staff to enhance service efficiency and customer satisfaction.
- Implemented process improvements to streamline workflows and reduce wait times.
- Managed inventory levels, optimizing stock control procedures for cost efficiency.
- Developed staff schedules, aligning resources with peak service periods to maximize productivity.
- Coordinated promotional activities, increasing foot traffic and boosting sales revenue during campaigns.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
Bachelor of Science - Medical Coding
Medvance
Baton Rouge, LASkills
- Parts ordering
- Customer service
- Inventory management
- Technical product knowledge
- Team collaboration
- Cash handling procedures
- Returns processing
- Stock organization
- Communication skills
- Staff training and mentoring
- Parts cataloging
- Shipping procedures
- Parts identification
- Automotive industry
- Returns handling
- Problem-solving skills
- Improving customer satisfaction
- Verbal and written communication
- Clean driving record
- Operations management
- Invoice processing
- Training and coaching
- Order fulfillment
- Vehicle operations
- Coordinating paperwork
- Proficient in software
- Multitasking capacity
- Teamwork
- Problem-solving
- Attention to detail
- Reliability
- Organizational skills
- Adaptability and flexibility
- Cash handling
- Customer interaction
- Safety procedures
Timeline
Parts Advisor
Mercedes Benz of Baton Rouge
01.2017 - 01.2026
Sales Associate
Mercedes Benz of Baton Rouge
02.2016 - 01.2017
File Clerk
Mercedes Benz of Baton Rouge
03.2015 - 01.2016
Medical Clerk
Neuromedical Center
05.2011 - 08.2015
Manager
McDonald’s
03.1993 - 02.2013
Bachelor of Science - Medical Coding
Medvance