AMIE TATE

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Responsible for growing casino revenue and clients to exceed profitability in the gaming industry. Guest Service, party planning and budgeting. Ensured gaming center was compliant with all state and local agencies. Recruited, trained and developed associates. Processed daily collections, following collection and balancing procedures.

• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Managed five acre property of fuel, retail, restaurant and gaming. Proactively trained and developed the team in guest service. Accountable for all profits, inventory, cash and expenses.

• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.

• Effectively manage the Travel Stop, Subway Restaurant and Truck Shop
• Responsible to oversee all revenue departments
• Actively recruit, hire, train and promote managers and associates in all departments
• Ensure Customer Service and commitments
• Exceed Sales budget demands and L/L sales growth
• Ensure property is clean, safe and well maintained
• Oversee all scheduling, safety, environment and inspection compliance in all departments
• Implement all processes and policies
• Goal Setting, coaching and development
• Analyze sales reports, expenses, and profit and loss reports
• Strategic planning and organizing to meet goals and dead lines
• To Lead the operations of a successful retail/gaming/food service multi-unit opportunity, through best in class people, customer service and strategic planning, in order to achieve a maximized return on investment for an organization
• To be on a team that champion service and create an environment where team members are trained and developed to ensure guest are provided with great quality offerings and best in class service

• Manage property with Gaming, Retail Store, and Grill
• Recruited, trained new associates on policies and procedures
• Provided excellent customer service in Casino, Store and Restaurant
• Motivated team on products and promotions
• Monitored and controlled expenses and delivered Ebita goals and budgets

• Management of daily operations; including staffing, customer service, upholding policies and procedures, ordering, inventory and merchandising
• Assisted with training and implementation of new programs, and the conversion of Flying J to Pilot