Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Timeline
Generic

AMOLE OLAMIDE PIUS

Technical Support Engineer
Ejigbo

Summary

Results-driven Technical Support Engineer with over three years of experience in troubleshooting and resolving issues across cloud systems, Windows, and Linux environments. Proficient in diagnosing technical problems, analyzing system logs, and ensuring minimal application downtime. Successfully resolved 95% of support tickets within deadlines, contributing to a 30% reduction in system outages. Committed to enhancing user support, optimizing system performance, and maintaining seamless operations.

Overview

11
11
years of professional experience
2
2
Certifications

Work History

Technical Support Engineer

Teknowledge
12.2022 - Current
  • Provide technical support for cloud resources and also Investigate Logs provided by clients to Identify possible problems
  • Troubleshoot container logs for k8s deployments
  • Deploy, configure, and monitor cloud resources to ensure optimal performance, cost efficiency, and reliability.
  • Responsible for researching, replicating, performing root cause analysis and providing feedback for product issues reported by customers within SLA time frame.
  • Investigate changes using APIs and querying database to resolve technical incidents, queries and application integrations issues.
  • Automate cloud infrastructure with IAC (Terraform, Ansible, CDK) DevOps best practices.
  • Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products and options, based on customer entitlement (warranty through mission- critical).
  • Experience with code hosting platforms such as GitLab, for source control and development workflows.Migration, backup and restore of customers cloud resources in timely manner.
  • Hands on experience with hyper-v, VMware, Active directory, Security and OS internal concept
  • Accurate and precise documentation of troubleshooting steps, recommendations, and resolutions with intensive use of Jira, Salesforce CRM.
  • Proficiency in monitoring, analyzing, and troubleshooting systems through Linux system logs, Application logs, Grafana.
  • Practical understanding of HTTP protocols and web technologies, such as HTML, enabling seamless integration and debugging.
  • Deliver Premium level support via onsite or remote format with high level customer satisfaction while maintaining high CSAT score.
  • Engage customers with the best solutions to meet business requirements using Microsoft azure products.
  • Implement security measures including access controls, data encryption, and compliance with regulatory standards.
  • Making use of permissions in azure to help customers set roles on resources for protection and access controls.
  • Installation and configuration of Linux operating systems ( Redhat, Ubuntu, Debian, CentOS, SUSE)
  • Performing server maintenance tasks, such as monitoring, troubleshooting performance issues with tools such as procron, wireshark and checking logs, updating software, installing patches, etc.
  • Capture upselling opportunities whenever applicable and follow up defined process for submission.
  • Collaborate with cross-functional teams to escalate and resolve complex technical problems.
  • Maintaining up-to-date knowledge about cloud products and services.

Technical Support Analyst

GOPOD STRATEGY LIMITED
07.2021 - 01.2022
  • Analysis of data and representation of information using infographics
  • Analysis of political data and data representation using tools like tableau, power BI, and canva.
  • Monitoring and maintaining of computer systems and network using procmon and wireshark
  • Responding in timely manner to issues and requests Repairing and replacing equipment as necessary.
  • Maintaining and updating the company’s website Installing and configuring hardwares,software's,systems,networks,printers and scanners
  • Conduct staff-facing review meetings and trainings.
  • Diagnosed software issues and applied troubleshooting techniques to resolve problems.
  • Communicated technical findings via lay terminology to keep interdepartmental teams informed on vital developments.

COMMERCIAL ANALYST

AIRAL VIEW NIGERIA LIMITED
09.2019 - 07.2021
  • Analysis of sales progress using Tableau and Microsoft excel
  • Finding out the competitors and also knowing about their market performance.
  • Created and maintained precise and accurate models, charts and reports using tableau and power BI.
  • Commercial marketing of product through submitting proposals for awareness
  • Constant check of successful orders, which are the physical products and made necessary moves to curtail the use of electronic payment
  • Built and maintained relationships with associates, customers and vendors.
  • All old and new deals were brought together alongside co-workers to enable create new methods of approach for winning mentalities
  • Researched industry-specific information from outside sources.
  • Developed spreadsheet models for diverse projects and analysis.

IT Support Specialist

TAID WATER COMPANY
01.2018 - 03.2019
  • Troubleshoot and resolve IT related issues and escalate as necessary.
  • Hardware, accessories vital replacements and recommendation Users education, error corrections and new software enrichment sessions.
  • Facilitation /scheduling of IT training/update from time to time as necessary to various department.
  • Carry out routine desktop audit of users compliance with computer file management policy.
  • Providing support to faulty systems and ensure staff satisfaction.
  • Monitor and maintain computer systems and networks. Set up and manage domain account and users.
  • Providing technical support across the company (this may be in person or over the phone).

Technical Support Associate

NATIONAL YOUTH SERVICE CORP, DESLOG ENERGY SERVICE
01.2017 - 05.2018
  • Hardware, accessories vital replacement and recommendations Resolving of technical IT issues within the organization
  • Identifying network issues, diagnosing problems and providing workable solutions
  • Providing support to faulty systems in the firm.
  • Identifying network issues, diagnosing problems and delivering workable solutions.
  • Carrying out installation of software components as well as necessary software upgrades and troubleshooting.
  • Facilitation/scheduling of training/update from time to time as necessary to various departments.

Information Technology Intern

LAGOS STATE EVIRONMENTAL PROTECTION AGENCY
05.2014 - 09.2015
  • Daily recommendation of proper scanning and tutoring of virus malwares to staffs
  • Creating of Proper working environments and making sure all unused workstations are crosschecked
  • Ensuring all user systems are adequately checked daily for any unforeseen problems and providing solutions immediately if any
  • Working closely with the IT Head towards learning of Microsoft access and java programming language
  • Carrying out installation of system software components, as well as necessary software upgrades and troubleshooting.
  • To provide first line assistance to users when problems with systems

Education

Bachelor Of Computer Science - Computer Science

Babcock University
08.2015

Skills

  • Cloud Aministrator
  • Linux
  • Saas Application support
  • storage virtualization
  • firewalls
  • APIs
  • attention to details
  • Cloud Services
  • Problem solving
  • Communication skills
  • Analytical Thinking
  • Technical Support
  • Networking
  • Tableau/PowerBI
  • Onsite Technical Support
  • Data analysis
  • python

Personal Information

Certification

Az 900 Certified [Microsoft azure fundamentals ], [Microsoft]

Timeline

Az 104 Azure Administrator Associate certification

02-2024

Az 900 Certified [Microsoft azure fundamentals ], [Microsoft]

02-2023

Technical Support Engineer

Teknowledge
12.2022 - Current

Technical Support Analyst

GOPOD STRATEGY LIMITED
07.2021 - 01.2022

COMMERCIAL ANALYST

AIRAL VIEW NIGERIA LIMITED
09.2019 - 07.2021

IT Support Specialist

TAID WATER COMPANY
01.2018 - 03.2019

Technical Support Associate

NATIONAL YOUTH SERVICE CORP, DESLOG ENERGY SERVICE
01.2017 - 05.2018

Information Technology Intern

LAGOS STATE EVIRONMENTAL PROTECTION AGENCY
05.2014 - 09.2015

Bachelor Of Computer Science - Computer Science

Babcock University

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AMOLE OLAMIDE PIUSTechnical Support Engineer