Ann Marie Herrera
Lake Charles
Summary
Adaptable and dedicated professional with a solid work ethic, commitment to team goals with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Cosmetologist specializing in hair cutting, coloring, and styling with a strong focus on client satisfaction. Demonstrated ability to enhance customer experiences through attention to detail and effective communication. Proven success in fast-paced environments, consistently delivering high-quality results under pressure.
Overview
11
11
years of professional experience
Work History
Cosmetologist
Blonde and Bronzed
Lake Charles
07.2025 - Current
- Executed haircuts, coloring, highlighting, and styling techniques for diverse clientele.
- Delivered high-volume hair services daily, including washing, cutting, and styling.
- Conducted consultations to assess client expectations for color, style, and cut.
- Customized styles and products based on individual client preferences to ensure satisfaction.
- Managed appointment scheduling using software to optimize salon operations.
- Maintained comprehensive records of services rendered to clients.
- Balanced multiple client appointments to enhance workflow efficiency in salon.
- Engaged with clients positively, fostering memorable experiences that encouraged repeat visits.
Cosmetologist
Indulgence Hair Salon
Lake Charles
08.2024 - 06.2025
- Delivered memorable customer experiences, resulting in repeat business through positive client engagement.
- Responded to customer inquiries via phone, email, and in-person interactions.
- Customized styles and services to align with specific client needs, ensuring high satisfaction.
- Executed haircuts, coloring, highlighting, and styling for a high volume of clients daily.
- Managed appointments using scheduling software to enhance efficiency.
- Maintained accurate records of all customer services provided for future reference.
- Organized daily tasks to optimize service delivery and reduce wait times.
- Conducted successful hair consultations with new clients, clarifying expectations for color and style.
Server, Bartender
The Golden Nugget Hotel and Casino
Lake Charles
05.2023 - 11.2023
- Delivered exceptional customer service to guarantee satisfaction.
- Greeted customers and addressed inquiries promptly.
- Executed multitasking in fast-paced bar environment.
- Prepared cocktails and served wine, draft, and bottled beer.
- Maintained cleanliness of bar area, glassware, utensils, and equipment.
- Coordinated with hosts, bussers, and kitchen staff for efficient service.
- Collaborated with team members to ensure smooth operations and enhance guest experience.
Manager, Server, Bartender
The James Restaurant
Lake Charles
11.2021 - 06.2023
- Delegated tasks to staff, establishing priorities and goals to enhance efficiency.
- Fostered a collaborative team environment, improving performance and service quality.
- Developed strong relationships with employees through effective communication strategies.
- Provided exceptional customer service, ensuring high levels of satisfaction.
- Greeted customers promptly and delivered outstanding service throughout their visit.
- Responded professionally to guest inquiries and resolved complaints efficiently.
- Coordinated with hosts, bussers, and kitchen staff for seamless service delivery.
- Prepared cocktails and served wine, draft, and bottled beer while maintaining cleanliness.
Patient Access Admitting, Receptionist, Billing
Center for Chiropractic and Rehabilitation
Lake Charles
08.2020 - 11.2020
- Verified patient information and insurance coverage for accuracy.
- Completed registrations for laboratory tests, surgical procedures, and radiology services.
- Greeted patients to identify visit purpose and directed them to appropriate staff.
- Answered telephones, directing calls to relevant medical or administrative personnel.
- Maintained confidentiality while communicating compassionately with patients about medical information.
- Communicated appointment details and billing inquiries clearly to patients.
- Scheduled and confirmed patient appointments and consultations efficiently.
- Managed front office operations to enhance customer service and appointment management.
Server
121 Artisan Bisto
Lake Charles
06.2015 - 06.2019
- Delivered excellent customer service to maximize satisfaction levels.
- Accurately processed customer orders in a timely manner.
- Collaborated with hosts, bussers, and kitchen staff to ensure seamless service.
- Led team initiatives to elevate service quality during peak hours.
- Explained menu options and provided recommendations for food and beverages.
- Demonstrated enthusiasm and extensive knowledge of restaurant offerings.
- Executed opening and closing duties, including setting up dining areas and restocking supplies.
- Managed time effectively during peak hours to maintain efficient service.
Education
Certificate in Cosmetology - Cosmetology
Stage One Hair School
Lake Charles08-2024
High School Diploma -
Alfred M. Barbe High School
Lake Charles, LA05-2019
Skills
- Hair coloring and cutting
- Client consultations
- Salon software management
- Service record-keeping
- Customer relationship management
- Client engagement
- Quality improvement strategies
- Time management
- Effective communication
- Attention to detail
- Dining area maintenance
- High-volume dining
- Multitasking and organization
- Server training
- Front-of-house display creation
- Menu presentation
- Hostess support
- Food and beverage service
- Tableside etiquette
- Patient scheduling
- Appointment management
- Front office operations
Timeline
Cosmetologist
Blonde and Bronzed
07.2025 - Current
Cosmetologist
Indulgence Hair Salon
08.2024 - 06.2025
Server, Bartender
The Golden Nugget Hotel and Casino
05.2023 - 11.2023
Manager, Server, Bartender
The James Restaurant
11.2021 - 06.2023
Patient Access Admitting, Receptionist, Billing
Center for Chiropractic and Rehabilitation
08.2020 - 11.2020
Server
121 Artisan Bisto
06.2015 - 06.2019
Certificate in Cosmetology - Cosmetology
Stage One Hair School
High School Diploma -
Alfred M. Barbe High School