Amy Crain
Shreveport
Summary
Dynamic and results-driven professional with experience as a lead assistant and restaurant manager, combining strong leadership, customer service, and operational skills. Proven ability to train and supervise teams, streamline workflows, and maintain high performance in fast-paced environments. Skilled in problem-solving, conflict resolution, and building positive relationships with clients and colleagues. Dedicated to delivering exceptional service while driving efficiency and team success.
Overview
12
12
years of professional experience
Work History
Lead Dental Assistant
Scruggs Family Dentistry
Shreveport
08.2020 - Current
- Managed patient scheduling to ensure efficient workflow and reduce wait times.
- Developed patient records by accurately documenting treatment plans and progress notes.
- Trained new dental assistants on office protocols and patient care procedures.
- Oversaw inventory management for dental supplies, ensuring stock availability at all times.
- Performed administrative tasks such as scheduling appointments and managing patient records.
Resturant Manager
Silver Star
Bossier City
05.2018 - 07.2020
- Coordinated schedules and training programs for front-of-house and kitchen staff.
- Implemented customer service standards to enhance guest satisfaction experiences.
- Resolved customer complaints promptly to ensure a positive dining atmosphere.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
Sales Associate
Simply Chic Boutique
Shreveport
02.2014 - 01.2018
- Managed inventory levels and organized stock displays effectively.
- Greeted customers and provided exceptional customer service.
- Helped customers find specific products, answered questions, and offered product advice.
Education
Bachelor of General Studies -
Louisiana State University
Shreveport, LA05-2019
Skills
- Inventory management
- Customer relationship management
- Appointment coordination
- Budget management
- Time management
- Team collaboration
- Attention to detail
Other
- Hard working mother that thrives in difficult work situations and finding solutions to problems as they arrive while maintaining a positive attitude.
Timeline
Lead Dental Assistant
Scruggs Family Dentistry
08.2020 - Current
Resturant Manager
Silver Star
05.2018 - 07.2020
Sales Associate
Simply Chic Boutique
02.2014 - 01.2018
Bachelor of General Studies -
Louisiana State University