Amy Hollowell
Lake Charles
Summary
Friendly, dependable, and highly organized professional with a proven track record excelling in customer service and problem-solving. Well versed in billing and invoicing using Sage/Peachtree, while ensuring efficient operations and a welcoming, hospitable environment. Recognized for attention to detail and effective communication, enhancing client satisfaction and operational efficiency.
Overview
2024
2024
years of professional experience
Work History
Administrative Coordinator
Pistol's Plumbing and Maintenance
02.2022 - 05.2023
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Received and processed job requests from customers
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Managed billing, invoicing, and job documentation
- Handled customer follow-up and warranty service requests
- Utilized Sage/Peachtree for job tracking and financials
Administrative Coordinator
Pistol's Plumbing and Maintenance
12.2013 - 02.2016
Front Office Administrator
Stat Family Care- Dr. David Hardey
02.2012 - 05.2013
- Responded to inquiries from callers seeking information.
- Managed front office operations, ensuring a welcoming environment for clients and visitors alike.
- Kept reception area clean and neat to give visitors positive first impression.
- Collected payments and managed appointment schedules
- Created and maintained patient charts
- Called in prescriptions and relayed lab/test results
- Assisted with administrative filing and record management
Office Manager/Cashier
Granger's Restaurant/Lounge
1996 - 2002
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls
- Handled accounts payable and payroll
- Balanced registers and maintained cash drawers
- Ordered supplies and managed change for operations
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Education
Reeves Highschool
Dental Assistant Certification -
Southland College
01-1995
Skills
- Attention to detail
- Time management
- File organization
- Data entry
- Communication
- Customer service
- Problem solving and decision making
- Appointment scheduling
- Phone etiquette
- Billing/Invoicing
- Software: Sage/Peachtree
Timeline
Administrative Coordinator
Pistol's Plumbing and Maintenance
02.2022 - 05.2023
Administrative Coordinator
Pistol's Plumbing and Maintenance
12.2013 - 02.2016
Front Office Administrator
Stat Family Care- Dr. David Hardey
02.2012 - 05.2013
Office Manager/Cashier
Granger's Restaurant/Lounge
1996 - 2002
Reeves Highschool
Dental Assistant Certification -
Southland College
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