Amy Hutchinson
Haughton,LA
Summary
Experienced with real-time monitoring and incident response. Professional with extensive experience in operational oversight and utilization of advanced communication and coordination skills to manage critical situations, adept at maintaining situational awareness and coordinating with multiple teams for seamless operations. Known for reliability and adaptability in high-pressure environments, with focus on collaboration and results.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Nuclear Command, Control & Comm Instructor
Louisiana Tech Research Institute
01.2025 - Current
- Developed and delivered engaging curriculum for diverse learner populations across all DoD Components
- Implemented innovative teaching strategies to enhance student engagement and retention.
- Assessed over 300 students performance through various evaluations, ensuring academic standards were met.
Command Center Operator
United States Air Force, USAF
07.2023 - Current
- Monitored staff performance and addressed issues.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Provided leadership during times of organizational change or crisis situations.
- Created monthly reports for senior management summarizing operational performance metrics.
- Established processes to ensure efficient workflow throughout the organization.
- Assessed team member's skillsets and assigned tasks; increased optimal efficiency by 83%.
- Conducted regular meetings with 15 staff members to discuss progress and identify areas of improvement.
- Coached, mentored and trained 15 team members in order to improve their job performance.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assigned work and monitored performance of project personnel.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Led organizational change initiatives as needed or directed by leadership.
- Conducted regular staff evaluations and provided constructive feedback.
- Established key performance indicators (KPIs) to measure success.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Streamlined communication channels for increased productivity.
Policy and Procedures Training Manager
USAF
04.2021 - 06.2023
- Reviewed customer feedback data to identify trends in order processing issues and developed solutions accordingly.
- Developed and maintained detailed procedures to ensure compliance with regulatory requirements.
- Performed regular audits to evaluate effectiveness of current policies and procedures.
- Developed metrics tracking systems for monitoring key performance indicators associated with established procedures.
- Participated in project planning sessions to define scope, timeline, resources, roles and responsibilities associated with procedural initiatives.
- Facilitated meetings between cross-functional teams to review procedural changes or updates.
- Collaborated with stakeholders to develop strategies for process optimization.
- Conducted research on industry best practices and implemented new procedures as needed.
- Prepared reports summarizing findings from reviews of operational activities against procedural standards.
- Managed project deadlines and provided team leadership.
- Communicated with all teams to ensure quality deliverables and timely achievement of project milestones.
- Ensured compliance with regulatory requirements regarding workflow processes.
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Created and maintained detailed documentation on all current workflows and procedures.
- Developed and implemented workflow processes to ensure efficient operations.
- Generated reports outlining performance metrics associated with various workflows.
- Reviewed team performance against established service levels agreements.
- Provided guidance on best practices for workflow management techniques.
- Drafted communication materials outlining changes or updates made to existing workflows.
- Performed quality assurance tests on newly implemented workflows prior to release into production environment.
- Monitored daily tasks to identify areas of improvement.
- Mitigated risks by leading and auditing international subsidiaries and operational processes.
- Reviewed established procedures to assess areas in need of improvement.
- Researched and led investigations into various areas to drive improvements and devise new processes.
- Presented analytical findings to executive leadership teams.
- Performed research and analyzed content of records to make disclosure determinations.
- Led workshops to train staff on new process improvements.
- Streamlined workflow processes, enhancing overall productivity levels.
- Implemented unique methods and methodologies, which helped reduce, and resolve issues.
- Conducted risk assessments, recommending mitigation strategies for management.
- Managed timelines by prioritizing tasks and delegating responsibilities.
- Analyzed organizational processes and recommended efficiency improvements.
- Documented research findings and prepared polished reports highlighting results and potential improvement strategies.
- Provided guidance on resource allocation, maximizing ROI.
- Prepared comprehensive reports detailing analysis findings and recommendations.
- Facilitated cross-functional team communication for effective collaboration.
- Assessed employees through on-site observation and interviews to determine strengths and weaknesses in work performance, methods and team functions.
Emergency Actions Controller
USAF
04.2018 - 04.2021
- Generated detailed exception reports highlighting any discrepancies between expected results versus actual outcomes after a particular transaction was completed.
- Participated in special projects as assigned by upper management.
- Ensured compliance with applicable regulations governing securities transactions including AML and KYC requirements.
- Developed procedures and processes to improve the efficiency of the department's workflow.
- Provided technical assistance and guidance to team members regarding corporate actions processing issues.
- Performed quality assurance checks on all processed data to ensure accuracy of information.
- Collaborated with external vendors such as brokers, custodians, and transfer agents in order to obtain timely execution of instruction requests.
- Coordinated with internal departments to ensure accurate processing of corporate actions events.
- Participated in projects related to system enhancements, process improvements, and new product implementations.
Emergency Actions Controller
USAF
01.2014 - 02.2018
- Coordinated flight schedules to optimize operational efficiency and resource allocation.
- Monitored weather conditions and air traffic to ensure safe flight planning and dispatching.
- Collaborated with pilots and ground crews to facilitate timely aircraft departures and arrivals.
- Managed communication between various departments, enhancing coordination during flight operations.
- Implemented standard operating procedures to improve compliance with safety regulations.
- Mentored junior dispatchers, fostering skill development and ensuring adherence to best practices.
- Maintained excellent communication channels with both domestic and international airports, ensuring smooth coordination of flights across various jurisdictions.
- Facilitated seamless transitions between shifts among dispatcher teams, ensuring that all pertinent information was properly communicated before handovers took place.
- Provided essential support during emergency situations, assisting in the coordination of rescue efforts and gathering necessary information for decision-making processes.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Emergency Actions Controller
USAF
01.2013 - 01.2014
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
Health Administrator
USAF
01.2010 - 01.2013
- Developed and implemented health policies to enhance patient care quality.
- Managed budget allocations to optimize resource utilization across departments.
- Led cross-functional teams in strategic planning for health service improvements.
- Analyzed healthcare data to identify trends and drive operational efficiency initiatives.
- Coordinated training programs for staff to ensure compliance with regulatory standards.
- Streamlined patient intake processes, improving overall workflow and reducing wait times.
- Oversaw electronic health record systems, ensuring data integrity and security compliance.
- Coordinated special events to promote health awareness within the community, partnering with local organizations for support.
- Improved patient care by streamlining administrative processes and implementing efficient systems.
- Developed standard operating procedures that improved efficiency across all areas of administration.
- Increased patient satisfaction by developing targeted feedback initiatives and implementing improvements based on results.
Education
Associate of Applied Science - Emergency Management
Trident University International
Cypress, CA06-2015
High School Diploma -
Los Angeles Baptist Jr/Sr High School
San Fernando, CA06-2003
Skills
- Incident Response/Emergency Management
- Regulatory compliance enforcement
- Strong organizational abilities
- Incident tracking and Risk Management
- Critical Thinking/Problem solving
- Database Administration
- Interpersonal Skills
- Time Management / Task Prioritization
- Preventive Maintenance
- Intelligence Gathering
- Adaptability and Flexibility
- Professionalism
- Excellent Communication
- Subject matter expertise
Accomplishments
- Superior Performer during Inspection
Certification
- Unit Security Manager - 2008
- Airmen Leadership School - 2009
- Non Commissioned Officer (NCO) Academy - 2020
Profile Overview
Citizenship: United States
Veteran's Preference: Yes
Federal Experience: United States Air Force
Job Type: Permanent Full-Time
Timeline
Nuclear Command, Control & Comm Instructor
Louisiana Tech Research Institute
01.2025 - Current
Command Center Operator
United States Air Force, USAF
07.2023 - Current
Policy and Procedures Training Manager
USAF
04.2021 - 06.2023
Emergency Actions Controller
USAF
04.2018 - 04.2021
Emergency Actions Controller
USAF
01.2014 - 02.2018
Emergency Actions Controller
USAF
01.2013 - 01.2014
Health Administrator
USAF
01.2010 - 01.2013
Associate of Applied Science - Emergency Management
Trident University International
High School Diploma -
Los Angeles Baptist Jr/Sr High School
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