Amy Manuel
Monroe
Summary
Dynamic District Manager with a strong background in operational excellence and community engagement. Skilled in fostering a positive workplace culture, enhancing brand visibility, and driving customer satisfaction through effective team leadership and collaboration.
Overview
2
2
Languages
18
18
years of professional experience
Work History
District Manager
Dollar General
Monroe
10.2016 - Current
- Implemented quality control measures to uphold company standards consistently.
- Conducted regular store audits to ensure cleanliness and safety compliance.
- Established relationships with community leaders, increasing brand visibility and community engagement.
- Collaborated with other departments such as marketing, human resources, finance, to achieve goals set by upper management.
- Provided leadership and mentoring to newly hired employees, facilitating knowledge transfer on various company programs.
- Organized team activities, promoting camaraderie and contributing to a positive workplace culture.
Area Supervisor
Shell Gas Station
Ville Platte
08.2008 - 10.2016
- Led daily operations and staff management at high-traffic gas station, ensuring efficient service delivery.
- Created and implemented strategies to elevate customer satisfaction ratings across all stores in the area.
- Ensured compliance with safety and health regulations for all employees and customers.
- Trained and mentored new employees on service standards and operational procedures.
- Addressed customer inquiries and resolved complaints effectively and promptly.
- Evaluated employee performance and delivered constructive feedback and coaching to enhance team skills.
- Managed budget for the area, including forecasting, expense tracking, and cost reduction efforts.
- Oversaw recruitment, hiring, and onboarding processes to build a high-performing team.
Education
Bachelor of Science - Business Administration And Management
Louisiana State University
Baton Rouge, LA01-2010
Skills
- Budget management
- Safety compliance
- Team leadership
- Business operations analysis
- Operational efficiency
- Stakeholder collaboration
- Customer relationship building
- Customer service
- Effective communication
- Problem solving
Languages
English
Professional
French
Professional
Accomplishments
- Top 20% 2024 YTD Matrix
- Top 20% 2025 YTD Matrix
- Cash is King 2025
- Best Comp YTD 2025
Timeline
District Manager
Dollar General
10.2016 - Current
Area Supervisor
Shell Gas Station
08.2008 - 10.2016
Bachelor of Science - Business Administration And Management
Louisiana State University