Amy Mouret

Responsible for supporting and maintaining all electronic banking services, including online banking platforms, mobile banking, ACH processing, wire transfers, remote deposit capture, and bill payment systems. The role involves direct customer support, troubleshooting technical issues, and ensuring secure, efficient operation of digital banking channels.

• Provide technical and operational support for online banking, mobile banking, ACH origination, and wire transfers.
• Assist customers with account access issues, password resets, mobile deposits, and other electronic service inquiries.
• Monitor electronic transactions for potential fraud or errors and take appropriate action to resolve discrepancies.
• Process and review ACH files, incoming/outgoing wire transfers, and bill pay transactions in accordance with banking regulations.
• Set up and maintain business online banking profiles and user access for commercial clients.
• Collaborate with internal departments to resolve customer issues, test system updates, and ensure compliance with policies and procedures.
• Generate reports related to electronic banking activity, transaction history, and system performance.
• Provide training and guidance to clients and staff on electronic banking services and features.
• Stay updated on new digital banking technologies and recommend improvements to enhance the user experience.

Served as a lead customer service representative and personal banker, delivering a full range of banking services to individual and business customers. This role blends teller transactions, account servicing, and consultative sales, while also supporting branch operations, mentoring junior staff, and ensuring compliance with policies and procedures.

• Deliver exceptional customer service by performing a variety of banking transactions, including deposits, withdrawals, payments, and transfers.
• Open, maintain, and service consumer and business accounts such as checking, savings, CDs, IRAs, and HSAs.
• Identify customer needs and recommend suitable financial products and services, such as loans, credit cards, and digital banking tools.
• Serve as a mentor and resource for Universal Bankers and Tellers, providing guidance and training as needed.
• Resolve complex customer inquiries and issues with professionalism and a problem-solving mindset.
• Assist with branch operations including cash audits, vault balancing, ATM replenishment, and compliance checks.
• Contribute to branch sales goals by identifying cross-sell opportunities and following up on leads and referrals.
• Adhere to all banking regulations and internal policies related to compliance, fraud prevention, and privacy.
• Support the Branch Manager with daily operations, performance reporting, and special projects.