Amy Phillips
Westlake
Summary
Highly motivated with extensive years of customer service and experience in other areas. Outgoing , leaves room for improving and will elevate the company with growth.
Overview
11
11
years of professional experience
Work History
Front Desk Clerk
City Of Lake Charles/ Police Dept
07.2023 - Current
- Provided exceptional customer service for a positive work experience, resulting in maintaining an inviting front desk area by keeping it clean
- "Call taker" is what the front desk clerks also do such as answering the phones and putting the information into the Cad System which are called CAD cards, once the information is put in the CAD card, dispatchers are able to dispatch the officers to the calls that are taken.
- Research information could take apart of giving good customer service when a caller requested.
- Stayed knowledgeable about the local news, and events to provide accurate information to callers.
Teller 1
Bank One
09.2022 - 05.2023
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Maintained friendly and professional customer interactions.
Administrative Coordinator
Louisiana Radio Communications Inc.
12.2016 - 06.2022
- Monitored and directed incoming mail and prepared outgoing mail.
- Collaborated in timely processing of billing and accounts receivables.
- Responded to questions and managed communications with employees and management.
- Oversaw and assisted with appointment scheduling and itinerary coordination for personnel and customers.
- Monitored front areas so that questions could be promptly addressed.
- Scheduled meetings and coordinated availability of conference rooms for participants.
- Directed phones calls and dispatch calls - service.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Financial Secretary
Nissan Of Lake Charles
08.2015 - 09.2016
- Verified processing information of sold contracts
- Verified deposited received funds into organizational accounts.
- Verified spreadsheets of sold contracts and when customer paid on accounts.
Cage Cashier/Shift Leader
Isle Of Capri Casino Hotel Lake Charles
02.2013 - 07.2015
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Collected and authorized payments of guests.
- Tallied cash drawer at beginning and end of each work shift.
Tax Preparer 1
H.R Block
12.2014 - 04.2015
- Made Cliental
- Assisted with scheduling new and returning clients for other office tax preparers.
- Handled nightly cash operations
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Interviewed New and returning clients to collect information and gather necessary paperwork prior to preparing tax returns.
- Offered clients recommendations to reduce tax liabilities.
Cashier
Round Top Burger House
12.2012 - 03.2013
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Killeen High School
Killeen, TX1993
Skills
- Customer Service
- Computer - Data Entry
- Microsoft Word
- Excel
- Merchandising
- Retail
- Cash Handling Expertise
Accomplishments
- Achieved Hurricane Preparedness through effectively helping with being a part of a first responder company.
- Tested myself to an agility test to become a police officer and i was short of the time but i set out to accomplish a goal that i thought Id never would have make.
- Becoming a Den leader for local pack has been very rewarding and humble
Timeline
Front Desk Clerk
City Of Lake Charles/ Police Dept
07.2023 - Current
Teller 1
Bank One
09.2022 - 05.2023
Administrative Coordinator
Louisiana Radio Communications Inc.
12.2016 - 06.2022
Financial Secretary
Nissan Of Lake Charles
08.2015 - 09.2016
Tax Preparer 1
H.R Block
12.2014 - 04.2015
Cage Cashier/Shift Leader
Isle Of Capri Casino Hotel Lake Charles
02.2013 - 07.2015
Cashier
Round Top Burger House
12.2012 - 03.2013
High School Diploma -
Killeen High School
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