Amysue Hebert
Summary
Responsive team leader with strong leadership background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive with good communication skills and positive attitude.
Overview
32
32
years of professional experience
Work History
Home Consultant
Heritage Housing of Jennings
09.2024 - Current
- Utilized social media platforms to promote listings effectively for greater visibility among potential buyers.
- Mentored junior sales consultants within the team leading them towards successful deals and fostering a supportive work environment.
- Collaborated with other real estate professionals, such as mortgage brokers and inspectors, to facilitate successful closings.
- Developed comprehensive understanding of clients'' needs, preferences, and budget constraints for targeted property searches.
- Consistently followed up with prospects after showings or open houses to gather feedback or answer questions regarding the property.
- Provided exceptional customer service by promptly addressing client concerns and inquiries throughout the home buying process.
- Built strong relationships with clients, resulting in numerous referrals and repeat business.
- Maintained connections with clients to encourage repeat business and referrals.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
Dealer/ Floor Supervisor
Horseshoe Casino
03.2024 - 06.2024
- Continuously honed dealing skills to maintain a high level of proficiency in various casino games, increasing versatility and adaptability in response to changing customer preferences.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Greeted guests warmly, fostering a positive atmosphere conducive to repeat patronage and customer loyalty.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Adhered to company and game policies as well as state and federal regulations.
- Ensured accurate financial transactions by adhering to strict cash handling policies and maintaining meticulous records.
- Excited guests through engaging conversation while dealing cards efficiently for seamless gameplay experience.
- Inspected cards and gaming equipment to verify proper functioning and good working order.
- Monitored gaming tables closely, identifying potential issues or disputes and resolving them promptly to uphold casino standards.
- Maintained a clean, organized, and welcoming environment for customers to enjoy their gaming experience.
- Educated players about game rules as needed, clarifying any ambiguities or misunderstandings in an approachable manner.
- Dealt appropriate number of cards to each player and verify placed bets before starting game.
- Enhanced customer satisfaction by providing personalized assistance and tailored recommendations.
- Adhered to all local laws, regulations, and casino policies consistently, upholding high ethical standards in all professional duties performed.
- Implemented security measures during gameplay, deterring instances of cheating or fraud while preserving the integrity of the games offered.
- Computed amounts of players' wins or losses by scanning tickets to calculate amount of money won.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Monitored game for potential security risk to protect operation and players.
- Enforced game rules to maintain fair paly and avoid disputes.
- Handled and shuffled cards and playing pieces to maintain game integrity.
Casino Ops Assistant Floor Manager
L'AUBERGE Casino Resort
11.2020 - 02.2023
- Managed game opening and closing procedures to optimize readiness and maintain strict financial controls
- Connected with customers to provide assistance and collect feedback to optimize operations
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
- Tracked buy-ins, pay-outs, & betting patterns
- Handled customer conflicts & dealer conflicts
- Continuously honed dealing skills to maintain a high level of proficiency in various casino games, increasing versatility and adaptability in response to changing customer preferences.
- Greeted guests warmly, fostering a positive atmosphere conducive to repeat patronage and customer loyalty.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Adhered to company and game policies as well as state and federal regulations.
- Ensured accurate financial transactions by adhering to strict cash handling policies and maintaining meticulous records.
- Excited guests through engaging conversation while dealing cards efficiently for seamless gameplay experience.
- Assisted in the training of new dealers, sharing expertise on game rules and procedures for an efficient onboarding process.
- Inspected cards and gaming equipment to verify proper functioning and good working order.
- Monitored gaming tables closely, identifying potential issues or disputes and resolving them promptly to uphold casino standards.
- Maintained a clean, organized, and welcoming environment for customers to enjoy their gaming experience.
- Educated players about game rules as needed, clarifying any ambiguities or misunderstandings in an approachable manner.
- Oversaw at the most 6 table games.
- Enhanced customer satisfaction by providing personalized assistance and tailored recommendations.
- Implemented security measures during gameplay, deterring instances of cheating or fraud while preserving the integrity of the games offered.
- Participated in ongoing professional development opportunities, staying current on industry trends and best practices for superior job performance.
- Computed amounts of players' wins or losses by scanning tickets to calculate amount of money won.
- Learned and followed company procedures to maintain consistency and standards.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Monitored game for potential security risk to protect operation and players.
- Enforced game rules to maintain fair paly and avoid disputes.
Floor Supervisor
Golden Nugget
04.2017 - 02.2020
- Managed game opening and closing procedures to optimize readiness and maintain strict financial controls
- Connected with customers to provide assistance and collect feedback to optimize operations
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
- Tracked buy-ins, pay-outs, & betting patterns
- Handled customer conflicts & dealer conflicts
Floor Supervisor/Dealer
Coushatta Casino Resort
06.2011 - 02.2017
- Managed game opening and closing procedures to optimize readiness and maintain strict financial controls
- Connected with customers to provide assistance and collect feedback to optimize operations
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
- Tracked buy-ins, pay-outs, & betting patterns
- Handled customer conflicts & dealer conflicts
- Dealt blackjack, craps, poker, roulette
Fitness Trainer
Curves for Women
03.2002 - 03.2003
- Built and established lasting relationships using encouragement and personal support
- Coached and encouraged participants during exercises and routines
- Observed participants during classes, watching for issues and incorrect techniques
- Explained and demonstrated fitness and conditioning techniques and movements
- Enforced safety rules and procedures to minimize injuries
- Created inviting fitness spaces that welcomed and included people with diverse backgrounds, abilities and orientations
- Explained and taught proper use of weights, exercise bands and other fitness equipment
- Provided fitness assessments and program planning.
- Educated clients on proper nutrition habits, leading to healthier lifestyles and improved weight management outcomes.
- Demonstrated how to carry out various routines and exercises.
- Advised clients on proper equipment use and maintenance, contributing to a safe workout environment and prolonging the lifespan of gym assets.
- Utilized cutting-edge fitness technology tools in workouts, enhancing client engagement and interest in their progress.
- Boosted client motivation through consistent encouragement, support, and progress tracking.
- Participated in continuing education opportunities to stay current on industry trends, enhancing the quality of services provided to clients.
- Monitored clients' progress and modified programs.
- Championed clients'' successes by celebrating milestones and acknowledging progress, fostering a sense of pride and motivation in their fitness journey.
- Promoted a positive gym culture by modeling healthy behaviors, maintaining a professional demeanor, and fostering camaraderie among members and staff.
- Developed strong relationships with local businesses, securing partnerships for discounts or promotions benefiting both parties involved.
Lifeguard
Camp J.O.Y.
06.1993 - 06.1997
- Watched over swimmers to respond quickly to distress situations
- Monitored behaviors for safety violations and took steps to prevent further violations
- Maintained neat and clean pool area
- Used training and medical supplies to examine injured people and administer first aid
- Observed sections of assigned water zone of responsibility
- Patrolled to identify anyone needing assistance and offered immediate care
- Administered first aid and CPR in response to life-threatening situations
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Upheld hygiene standards in pool and surrounding area.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
- Prevented accidents through regular equipment inspections and maintenance.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Monitored pools and surrounding areas for adherence to safety protocols.
- Managed first aid supplies inventory, replenishing as needed to ensure availability during emergencies.
- Collaborated closely with management to identify areas for improvement within the lifeguarding program.
- Enhanced safety of beach visitors by enforcing swimming area boundaries and rules.
- Administered first aid and CPR, ensuring rapid response to accidents.
Education
Forensic Psychology
Southern New Hampshire University
Hooksett, NHMusic Education
Chattahoochee Valley Community College
Phenix City, ALSkills
- Customer service, Time management, Communication skills, Guest services, Documentation review, English, Leadership
- Critical thinking
- Client relationship building
- Complaint handling
- Appointment scheduling
- Conflict resolution techniques
- Strong hand-eye coordination
- Quick thinking
- Chip handling
- Payout calculations
- Game rules
- Table management
- Effective conflict resolution skills
- Card shuffling
- Excellent customer service
- Strong mathematical skills
- Stress tolerance
- Payoff control
- Game management
- Guest service
- Dealer training
- Table game rules
- Loss and winning computations
- Teamwork
- Problem-solving
- Time management
- Multitasking Abilities
- Adaptability and flexibility
Timeline
Home Consultant
Heritage Housing of Jennings
09.2024 - Current
Dealer/ Floor Supervisor
Horseshoe Casino
03.2024 - 06.2024
Casino Ops Assistant Floor Manager
L'AUBERGE Casino Resort
11.2020 - 02.2023
Floor Supervisor
Golden Nugget
04.2017 - 02.2020
Floor Supervisor/Dealer
Coushatta Casino Resort
06.2011 - 02.2017
Fitness Trainer
Curves for Women
03.2002 - 03.2003
Lifeguard
Camp J.O.Y.
06.1993 - 06.1997
Music Education
Chattahoochee Valley Community College
Forensic Psychology
Southern New Hampshire University