Ana Lyons
Hammond,LA
Summary
Proven leader and efficient team player, honed skills in sanitation and customer service excellence at Mandes. Demonstrated ability to maintain high cleanliness standards and manage tasks in fast-paced settings. Excelled in enhancing customer satisfaction and fostering a positive, dynamic team environment. Expert in multitasking and organization, ensuring seamless dining experiences.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Lead Busser
Mandes
02.2022 - 08.2024
- Trained new bussers on restaurant procedures, standards, and safety protocols, fostering a strong team dynamic.
- Enhanced customer satisfaction by efficiently clearing and resetting tables for a smooth dining experience.
- Maintained clean and organized work areas, contributing to a safe and inviting dining environment.
- Handled high-pressure situations gracefully by remaining calm under pressure while addressing customers'' concerns swiftly to maintain the flow of service within the establishment.
- Assisted team members during busy periods, ensuring seamless operations and excellent guest experiences.
- Upheld cleanliness standards consistently through regular wipe-downs of tabletops, chairs, booths while also monitoring general tidiness around the floor area.
Education
Bachelor of Science - Marketing
Southeastern Louisiana University
Hammond, LA01-2027
High School Diploma -
Mandeville High School
Mandeville, LA05-2023
Skills
- Fast-paced environment
- Cleanliness
- Sanitation standards
- Efficient table clearing
- Collaboration
- Positive attitude
- Time management
- Multitasking and organization
- Customer service excellence
- Attention to detail
Certification
ServSafe Certification
Timeline
Lead Busser
Mandes
02.2022 - 08.2024
Bachelor of Science - Marketing
Southeastern Louisiana University
High School Diploma -
Mandeville High School
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