Analexis Valdez
Cadier en Keer,Louisiana
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Server
Saltgrass Steakhouse
03.2023 - 07.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Front Desk Host
Petsuites
10.2022 - 07.2023
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Managed over 50 customer calls per day.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Developed and maintained positive relationships with guests for satisfaction.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
In Store Shopper
Whole foods
10.2021 - 09.2022
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Demonstrated speed and accuracy in order item selection.
Team Member
Shake Shack
05.2021 - 08.2021
- Greeted guests pleasantly and answered menu questions.
- Used cash registers and calculators to prepare bills, accept payments and make change.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Prepared food orders, cooking on grill and operating fry station.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
Education
Undergraduate - Criminal Justice
University of Louisiana
Lafayette, LA12.2024
High school diploma -
Destrehan High School
Destrehan, LA05.2020
Skills
- High-Energy and Stamina
- Order Accuracy
- Anticipating Guest Needs
- Administrative Oversight
- Safety Measures and Rules
- Safety and Sanitation Standards
- Verbal and Written Communication
- Customer Deliveries
- Food sales and promotion
- Sales expertise
Languages
English
Native language
Spanish
Upper intermediate
B2
Timeline
Server
Saltgrass Steakhouse
03.2023 - 07.2023
Front Desk Host
Petsuites
10.2022 - 07.2023
In Store Shopper
Whole foods
10.2021 - 09.2022
Team Member
Shake Shack
05.2021 - 08.2021
Undergraduate - Criminal Justice
University of Louisiana
High school diploma -
Destrehan High School
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