Summary
Overview
Work History
Education
Skills
Timeline
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Andrayia M. White

Lafayette

Summary

I am a dedicated and results-driven banking professional with a strong track record in delivering exceptional customer service across multiple branches and under various branch managers. My flexibility and ability to adapt to different work environments have allowed me to thrive and consistently exceed expectations, regardless of the team or location.

With a solid understanding of banking products, services, and procedures, I bring both knowledge and professionalism to every customer interaction. My numbers speak for themselves, reflecting a consistent ability to meet and surpass performance goals. I take pride in building lasting relationships with clients by listening attentively, providing accurate information, and ensuring a seamless banking experience.

I am known for being a quick learner, a hard worker, and a team player who’s easy to work with. I take initiative, remain composed under pressure, and am always ready to go the extra mile to support both customers and colleagues. My goal is to continue growing within the banking industry while providing top-tier service and making a positive impact every day.

Overview

4
4
years of professional experience

Work History

Associate Banker Floating

JPMorgan Chase
2024.08 - Current
  • Provide flexible coverage across multiple branch locations, ensuring seamless operations during staffing shortages and peak service needs.
  • Collaborate with diverse teams and branch managers, earning a reputation as a dependable and professional team member who strengthens branch performance.
  • Deliver exceptional customer service by creating welcoming environments, managing lobby traffic, and assisting clients with transactions and account openings.
  • Consistently praised by branch managers for professionalism, adaptability, and ability to quickly integrate with new teams.
  • Recommended by leadership for promotion to Relationship Banker based on strong client relationship skills, financial knowledge, and proven results.
  • Educate clients on digital self-service platforms to improve banking accessibility, convenience, and satisfaction.
  • Support operational needs including vault, ATM management, and compliance with all policies and regulatory requirements.

Associate Banker

JPMorgan Chase
2023.04 - 2024.08
  • Delivered high-quality client service by handling daily transactions, opening accounts, and ensuring compliance with banking policies and procedures.
  • Built trusted client relationships by actively listening, demonstrating empathy, and connecting clients with tailored financial solutions and specialized experts.
  • Promoted digital banking tools including Chase Mobile, Chase.com, and ATMs to help clients bank conveniently and efficiently.
  • Supported branch operations including ATM management and vault balancing with strong attention to accuracy and security.
  • Consistently exceeded expectations by resolving client issues promptly and delivering a seamless client experience.
  • Contributed to branch culture of hospitality, inclusion, and excellence through teamwork and collaboration.

Assistant Manager/General Manager

KOK Wings and Things
2022.03 - 2023.04
  • Managed daily FOH and BOH operations, ensuring compliance with safety and sanitation standards.
  • Oversaw hiring, scheduling, cash flow, financial reporting, and profitability for the location.
  • Coached and motivated employees, setting sales goals while fostering a positive and inclusive work environment.
  • Resolved customer complaints efficiently and effectively, maintaining loyalty and satisfaction.
  • Developed staff through ongoing training, coaching, and enforcement of HR best practices.
  • Drove sales growth through innovative marketing strategies and brand promotion.

Education

No Degree - Busness Administration

Southern New Hampshire Univ.
New Hampshire, OH
2028-06

High School -

Eunice High School
Eunice, La
06.2020

Skills

  • Customer relationship development
  • Exceptional Customer Service
  • Digital banking education expertise
  • adaptability across branch environments
  • Compliance & Risk Management
  • Problem Solving & conflict resolution
  • Teamwork proficiency

Timeline

Associate Banker Floating

JPMorgan Chase
2024.08 - Current

Associate Banker

JPMorgan Chase
2023.04 - 2024.08

Assistant Manager/General Manager

KOK Wings and Things
2022.03 - 2023.04

No Degree - Busness Administration

Southern New Hampshire Univ.

High School -

Eunice High School
Andrayia M. White