ANDREA CROSS
LEESVILLE,LA,LA
Summary
Dynamic Office Manager and Sales Manager at Forest Hill Growers, adept at enhancing operational efficiency and driving sales growth. Expert in customer service and organizational skills, I successfully streamlined processes and built lasting client relationships, resulting in increased revenue and improved team performance. Proven ability in financial tracking and employee supervision.
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Overview
9
9
years of professional experience
Work History
Office Manager
Forest Hill Growers
Forest Hill, LA
03.2016 - Current
- Streamlined office operations, enhancing overall efficiency and productivity across departments.
- Coordinated scheduling and logistics for team meetings, improving communication and collaboration among staff.
- Managed vendor relationships, ensuring timely delivery of supplies and services to support daily activities.
- Developed and implemented office policies, fostering a structured work environment and compliance with regulations.
- Supervised administrative staff, providing guidance and training to improve performance and accountability.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Sales Manager
Forest Hill Growers
Forest Hill, LA
03.2016 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Attended industry events and conventions to expain sales opportunities.
Education
Plainview High School
Glenmora, LASkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Billing
- Payroll processing
- Bookkeeping
- Payroll and budgeting
- Clerical support
- Account reconciliation
- Credit and collections
- Mail handling
- Scheduling coordination
- Employee supervision
- Operations management
- Employee training
- Financial tracking
- Expense reporting
- Team supervision
Timeline
Office Manager
Forest Hill Growers
03.2016 - Current
Sales Manager
Forest Hill Growers
03.2016 - Current
Plainview High School
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