ANDREA DAVIS
SHREVEPORT,LA
Summary
Dynamic administrative professional with proven expertise at Amerit Fleet Solutions / AT&T, excelling in customer service and office management. Skilled in problem-solving and proficient in Microsoft Office System, MyFleet, PeopleSoft and Power BI, enhance team collaboration and streamline operations, ensuring timely project completion and fostering a positive work environment. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
19
19
years of professional experience
Work History
GARAGE SUPPORT, AT&T-Amerit Fleet
Amerit Fleet Solutions
SHREVEPORT, LA
07.2014 - Current
- Self-motivated, with strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Consistently abides by all company Safety Policies and Procedures. Raises any potential safety issues in timely manner.
- Completes assigned work efficiently, within established timeframe. Takes personal interest in both internal and external customers, creates pleasant atmosphere and consistently delivers on commitments made. Sets and meets goals that help clients and Amerit be more successful.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written. Not afraid to supervisor questions for clarity or another Technician for help when tasks require additional hand or greater technical knowledge.
- Demonstrates comprehension of techniques, skills, processes, equipment, procedures and materials necessary to perform the job.
- Pays attention to detail while completing assignments.
- Uses critical thinking to break down problems, evaluate solutions and make decisions.
- Learns and adapts quickly to new technology and software applications.
- Demonstrates strong organizational and time management skills while managing multiple projects.
- Order office supplies, transport AT&T vehicles to vendors, stock parts room, kept inventory, worked with AT&T accounting billing invoices - submitting PO#'s for invoices, worked with AT&T Registration department, assisted with Surplus vehicles and scheduling.
Administrative /Front Desk Receptionist
Rose International Staffing
12.2011 - 07.2012
- Served as first point of contact for students, faculty and staff; calling or visiting the main administration office, answered & transferred calls, signed guests in/out., shredded documents. Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Under contract with Luminant Academy 1530 SSW Loop 323 Tyler, TX 75702 (903-595-7373; Supervisor Jason Land Business Manager
- Scheduled, coordinated and confirmed appointments and meetings.
- Handled multifaceted clerical tasks: copies, data entry, filing, prepared expense reports using EZPay system records management and billing; for Academy, Mining, and Plant workers, created forms for office use.
Administrative / Receptionist
Delek Refining, Ltd.
TYLER, TEXAS
06.2006 - 06.2012
- 10 years contributed to positive company image with outstanding customer service skills, greeting visitors warmly and promptly addressing their needs or concerns.
- Handled confidential correspondence discreetly while adhering to strict privacy guidelines regarding sensitive information protection.
- Managed office supply inventory by monitoring stock levels and placing timely orders, ensuring availability of necessary resources for all staff members.
- Collaborated effectively with team members to achieve common goals, sharing resources and offering assistance when needed.
- Coordinated company events such as meetings, conferences, and celebrations by securing venues, arranging catering services, and creating invitations.
- Enhanced office efficiency by managing incoming calls, directing inquiries to appropriate departments, and maintaining smooth information flow.
- Provided comprehensive support during audits by preparing requested documents accurately and within specified deadlines.
- Improved overall office morale through active participation in team-building activities such as coordinating potlucks or planning birthday celebrations for colleagues.
- Maintained accurate records of visitor logs and security access cards, promoting safe working environment for all employees.
- Facilitated communication between departments by distributing memos or announcements promptly after receiving them from management or HR personnel.
- Developed positive relationships with vendors by communicating clearly about needs and expectations while negotiating favorable terms for products or services.
- Reduced missed appointments by implementing systematic reminder process via phone calls or email notifications prior to scheduled meetings or events.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained confidentiality of information regarding clients and company.
- Maintained visitor log for entering and leaving facility for security purposes.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Compiled information from files and research to satisfy information requests.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Tracked important information in Tabware & KMS (Knowledge Management System) spreadsheets and ran reports or generated graphs using data.
Administrative / Receptionist
Adecco (Olsten) Staffing Agency
TYLER, TEXAS
11.2005 - 11.2006
- Under contract with Delek Refining 425 McMurrey Drive Tyler, Texas 75702 (903-579-3400.
- Details for this job are listed above, (Delek Refining)
- Adecco Office 903-581-0003 Fax 903-581-1528
Education
Bachelor of Arts - Organizational Management
ASHFORD UNIVERSITY
Clinton, IA05-2011
Skills
- Administrative - Executive Support
- Office Management
- Teamwork and collaboration
- Problem-solving & resolution
- Decision-making
- Customer service
- Organizational Skills
- Time Management
- Computer: PeopleSoft - MyFleet - Power BI - Efoss System - AT&T Global Access - WebPhone - Waste Management Tracking System
- Multitasking - Reception - Calendaring -
- Database Data Entry
- 10-key; 56-65wpm
Timeline
GARAGE SUPPORT, AT&T-Amerit Fleet
Amerit Fleet Solutions
07.2014 - Current
Administrative /Front Desk Receptionist
Rose International Staffing
12.2011 - 07.2012
Administrative / Receptionist
Delek Refining, Ltd.
06.2006 - 06.2012
Administrative / Receptionist
Adecco (Olsten) Staffing Agency
11.2005 - 11.2006
Bachelor of Arts - Organizational Management
ASHFORD UNIVERSITY
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