Andrew Evans
Lake Charles
Summary
Dynamic professional with a proven track record at Sam's Club, excelling in customer service and data entry proficiency. Skilled in fostering member retention through exceptional complaint handling and teamwork. Demonstrated ability to enhance customer satisfaction and streamline financial transactions, contributing to increased efficiency and productivity.
Overview
3
3
years of professional experience
Work History
Member Assistant
Sam's Club
06.2024 - 11.2024
- Provided timely assistance to staff during high-traffic periods, ensuring smooth operations and member satisfaction.
- Streamlined administrative tasks for efficient member processing, reducing wait times during peak hours.
- Participated in regular training sessions, staying up-to-date on industry trends and best practices for optimal service delivery.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
- Increased efficiency and team productivity by promoting operational best practices.
Sales Associate
Raising Cane's Chicken Fingers
05.2023 - 11.2023
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Sales Associate
Level 1 Gaming
02.2022 - 08.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
Education
Bachelor of Arts - Music Education
McNeese State University
Lake Charles, LA05-2026
Skills
- Professionalism and courtesy
- Data entry proficiency
- Member retention strategies
- Customer service
- Customer support
- Complaint handling
- Financial transactions
- Dispute resolution
- Teamwork
- Problem-solving
Timeline
Member Assistant
Sam's Club
06.2024 - 11.2024
Sales Associate
Raising Cane's Chicken Fingers
05.2023 - 11.2023
Sales Associate
Level 1 Gaming
02.2022 - 08.2022
Bachelor of Arts - Music Education
McNeese State University
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